Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Chad Burkholder

Severance

Summary

Dynamic General Manager with a proven track record, excelling in strategic planning and project management. Enhanced operational efficiency through process optimization, resulting in improved service delivery. Cultivated strong client relationships and mentored teams, driving productivity and customer satisfaction. Recognized for consistently increasing profitability and reducing response times.

Overview

20
20
years of professional experience
1
1
Certification

Work History

General Manager/Senior Project Manager

ServiceMaster by Country Lane
04.2017 - 11.2025
  • Oversaw daily operations of 8-20 employees, ensuring efficient service delivery and customer satisfaction.
  • Managed team performance, providing coaching and feedback to enhance productivity.
  • Developed and implemented strategic business plans to drive growth and profitability.
  • Streamlined processes, improving operational efficiency and reducing service response times.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maintained scheduling of multiple projects running at the same time while meeting production expectations from customers.

General Manager/Senior Production Manager

ServiceMaster Weld County
09.2014 - 04.2017
  • Oversaw daily operations, ensuring efficiency and high-quality service delivery.
  • Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
  • Streamlined processes to reduce response times and improve service effectiveness.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Worked with clients and vendors on a daily basis on projects to ensure that these were completed as requested.
  • Supervised 8–20 employees on a daily basis.



Store Manager of Operations

Orscheln Farm & Home
09.2005 - 09.2014


  • Led daily store operations, ensuring optimal staff performance and customer satisfaction.
  • Trained and mentored team members on sales techniques and product knowledge.
  • Developed scheduling processes that enhanced staff productivity and service levels.
  • Increased store margin and profits each year. A multiple-year award was received for the top 10 margin stores in the company.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
  • Implemented inventory management strategies to reduce waste and improve stock accuracy.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

High School Diploma -

Thompson Valley High
Loveland

No Degree - Criminal Justice

Colorado Northwestern C.C.
Rangely

Skills

  • Strategic planning
  • Project management
  • Operations management
  • Process optimization
  • Customer relationship management
  • Leadership and team building

Certification

  • Certified IICRC Certified in Water, Smoke, Fire.
  • Certified CPR/First Aid

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Golfing
  • DIY and Home Improvement

Timeline

General Manager/Senior Project Manager

ServiceMaster by Country Lane
04.2017 - 11.2025

General Manager/Senior Production Manager

ServiceMaster Weld County
09.2014 - 04.2017

Store Manager of Operations

Orscheln Farm & Home
09.2005 - 09.2014

High School Diploma -

Thompson Valley High

No Degree - Criminal Justice

Colorado Northwestern C.C.