- Enjoy hobbies that combine physical activity with outdoor exploration
- Golfing
- DIY and Home Improvement
Chad Burkholder
Severance
Summary
Dynamic General Manager with a proven track record, excelling in strategic planning and project management. Enhanced operational efficiency through process optimization, resulting in improved service delivery. Cultivated strong client relationships and mentored teams, driving productivity and customer satisfaction. Recognized for consistently increasing profitability and reducing response times.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager/Senior Project Manager
ServiceMaster by Country Lane
04.2017 - 11.2025
- Oversaw daily operations of 8-20 employees, ensuring efficient service delivery and customer satisfaction.
- Managed team performance, providing coaching and feedback to enhance productivity.
- Developed and implemented strategic business plans to drive growth and profitability.
- Streamlined processes, improving operational efficiency and reducing service response times.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maintained scheduling of multiple projects running at the same time while meeting production expectations from customers.
General Manager/Senior Production Manager
ServiceMaster Weld County
09.2014 - 04.2017
- Oversaw daily operations, ensuring efficiency and high-quality service delivery.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Streamlined processes to reduce response times and improve service effectiveness.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Worked with clients and vendors on a daily basis on projects to ensure that these were completed as requested.
- Supervised 8–20 employees on a daily basis.
Store Manager of Operations
Orscheln Farm & Home
09.2005 - 09.2014
- Led daily store operations, ensuring optimal staff performance and customer satisfaction.
- Trained and mentored team members on sales techniques and product knowledge.
- Developed scheduling processes that enhanced staff productivity and service levels.
- Increased store margin and profits each year. A multiple-year award was received for the top 10 margin stores in the company.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Implemented inventory management strategies to reduce waste and improve stock accuracy.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Thompson Valley High
LovelandNo Degree - Criminal Justice
Colorado Northwestern C.C.
RangelySkills
- Strategic planning
- Project management
- Operations management
- Process optimization
- Customer relationship management
- Leadership and team building
Certification
- Certified IICRC Certified in Water, Smoke, Fire.
- Certified CPR/First Aid
Interests
Timeline
General Manager/Senior Project Manager
ServiceMaster by Country Lane
04.2017 - 11.2025
General Manager/Senior Production Manager
ServiceMaster Weld County
09.2014 - 04.2017
Store Manager of Operations
Orscheln Farm & Home
09.2005 - 09.2014
High School Diploma -
Thompson Valley High
No Degree - Criminal Justice
Colorado Northwestern C.C.