Chad Bushy
Grand Forks
Summary
Academic Application Administrator with extensive experience at University of North Dakota, specializing in instructional technology and cross-functional collaboration. Proficient in SQL and data automation, driving strategic planning and enhancing faculty support. Ensures seamless integration and compliance across academic systems, contributing to operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Academic Application Administrator / Instructional Academic Technologist
Teaching Transformation and Development Academy (TTaDA), University of North Dakota
01.2018 - Current
- Lead administrator for multiple academic technology systems including Blackboard Learn, Zoom, YuJa, Blackboard Ally, Respondus, Honorlock, Vevox, and more.
- Provide Tier 2 and 3 technical support to faculty, staff, and students, resolving complex issues and coordinating with vendors for escalation and troubleshooting.
- Manage LTI 1.1 and 1.3 integrations, including tool deployments, testing, documentation, and communication with vendors and IT security teams.
- Implement and maintain SSO integrations, Active Directory synchronization, and authentication transitions (e.g., Zoom from ADFS to NAM).
- Design and develop internal reporting dashboards and tools using SQL, Snowflake, and Python for academic leadership, CIO, and governance groups.
- Build automated scripts and API integrations to support application lifecycle, data cleanup, reporting, and auditing workflows.
- Collaborate with accessibility teams and instructional designers to ensure WCAG/ADA compliance across integrated systems.
- Serve as lead on UND’s Ultra transition project for Blackboard, managing faculty communications, training, and data migration.
System Administrator / Support Specialist
Center for Instructional & Learning Technologies (CILT), University of North Dakota
01.2012 - 01.2018
- Administered enterprise academic technologies and contributed to UND’s migration from on-prem Blackboard to SaaS.
- Supported LMS operations, created internal documentation and training guides, and provided technical consultations to faculty.
- Led implementation and integration of third-party tools into Blackboard, such as SafeAssign, Class Collaborate, and Digital Measures.
- Delivered campus-wide training and professional development in instructional technology, Zoom, and online course best practices.
- Designed and supported tools for assessment and data collection aligned with academic program review.
Technology Support Specialist
Center for Instructional & Learning Technologies (CILT), University of North Dakota
01.2004 - 01.2012
- Administered on-premise servers and managed infrastructure for instructional technologies, including LMS, streaming, and file storage.
- Provided multimedia production services including video recording/editing, streaming live events, and analog-to-digital conversions.
- Supported and maintained early digital collaboration platforms including VoiceThread, Tegrity, and Adobe Connect.
- Delivered direct faculty support and troubleshooting for classroom technologies and distance education tools.
Education
B.B.A. - Information Systems
University of North Dakota
Grand Forks, ND12-2025
Associate of Applied Science - Computer Networking
Northland Community And Technical College
East Grand Forks, MN05-2004
Skills
- Academic System Administration
- Instructional Technology Implementation
- SSO, Active Directory, Authentication Workflows
- Accessibility Compliance (ADA/WCAG)
- SQL, Snowflake, Python, Java, APIs
- Data Mining & Automation Scripting
- Faculty Training & Support
- Strategic Planning & Governance
- Cross-functional Collaboration
- Video Streaming & Multimedia Production
- System administration
- Configuration management
- Data migration
- Server maintenance
- User management
- Patch management
- User training
- Collaboration skills
- Problem solving
- Customer service
- Project management
- Technical support
- Application integration
- Data analysis
- SQL programming
- Security protocols
- Application troubleshooting
- Backup management
- ITIL framework
- Software deployment
- Log analysis
- API management
- Disaster recovery
- Scripting languages
- Vendor coordination
- Access control
- Software installation
- New technology integration
- Verbal and written communication
- Amazon web services
- Vendor relationship management
Hobbies and Interests
Traveling, Sports, Skiing, Exercise
Accomplishments
- UND Meritorious Service Award Recipient – Recognized for exceptional dedication, leadership, and contributions to academic technology services at the University of North Dakota.
- Staff Senate Executive Committee Member – Elected to serve on UND’s Staff Senate Executive Committee, contributing to university-wide initiatives, policy discussions, and employee engagement.
- Lead Implementer of Over a Dozen Enterprise Technologies – Successfully led institutional rollout and system administration of major academic platforms, including Blackboard Ultra, YuJa, Zoom, and Honorlock.
- Pioneer of LMS Cloud Transition – Key member in UND’s successful transition from on-prem to SaaS-hosted Blackboard Learn, ensuring stability, scalability, and improved service delivery.
- Developer of Internal Reporting Tools – Designed and deployed data dashboards and custom analytics workflows used by UND's CIO and campus leadership for strategic decision-making.
- Accessibility and Compliance Advocate – Instrumental in aligning digital tools and instructional platforms with ADA/WCAG accessibility standards across UND’s academic environment.
- Faculty Engagement Leader – Created and delivered numerous training sessions, documentation, and consultations to support faculty adoption of digital teaching tools.
- Recognized for Cross-Departmental Collaboration – Frequently sought out by departments, committees, and campus units for technical leadership and problem-solving across diverse academic technologies.
Certification
- Blackboard Certified Trainer
- Blackboard Learn SaaS Deployment & Administration Certification
- Zoom Administrator Training – Advanced Tier
- YuJa Platform Administration Certification
- Honorlock Proctoring Administrator Certification
- FERPA Compliance Training – University of North Dakota
- WCAG 2.1 Accessibility Standards Training
- UND Information Security & Privacy Certification
- Microsoft Certified: Azure Fundamentals
- Google Analytics for Education Professionals
References
References available upon request.
PLATFORMS ADMINISTERED
Blackboard Learn, Blackboard Ally, YuJa, Zoom, Honorlock, Respondus, ProctorU, Simple Syllabus, Vevox, Class Collaborate, SafeAssign, VoiceThread, Faculty Success (Digital Measures), Gradescope, CircleIn, Brainfuse, Follett Discover, PointSolutions, Qualtrics, Microsoft Teams, UND Labs Anywhere, and more.
Timeline
Academic Application Administrator / Instructional Academic Technologist
Teaching Transformation and Development Academy (TTaDA), University of North Dakota
01.2018 - Current
System Administrator / Support Specialist
Center for Instructional & Learning Technologies (CILT), University of North Dakota
01.2012 - 01.2018
Technology Support Specialist
Center for Instructional & Learning Technologies (CILT), University of North Dakota
01.2004 - 01.2012
B.B.A. - Information Systems
University of North Dakota
Associate of Applied Science - Computer Networking
Northland Community And Technical College