Chad Caplinger
Fort Myers,FL
Summary
Service oriented hospitality industry leader with 5+ years of experience in restaurant operations, 1+ in management. Responsibility in 4 phases of the operation, guest service, team management, event planning and execution, bar service. Recognized as a forward thinker with efficient and others-centered execution of tasks.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
DESTIHL Restaurant & Brew Works
Normal, IL
01.2023 - Current
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Created 45+ feature and full-time menu beverages with a focus on profitability & guest satisfaction.
- Optimized profits by controlling food, beverage and labor costs.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Maintained inventory of all wine, beer, spirits, and non-alcoholic beverages.
- Tracked sales data to identify trends in customer preferences.
- Ensured compliance with applicable food safety regulations and laws related to alcoholic beverages.
- Reviewed customer feedback regarding beverage selections and responded accordingly by making changes or additions as needed.
- Supervised bar staff including scheduling shifts, assigning tasks, providing guidance and monitoring performance.
- Identified cost savings opportunities through analysis of purchasing practices and negotiations with vendors.
- Researched emerging trends in the industry such as craft beers or specialty cocktails in order to stay current with changing consumer tastes.
- Implemented procedures for tracking liquor usage to minimize losses due to spillage or theft.
Restaurant Staff Member
DESTIHL Restaurant & Brew Works
Normal, IL
06.2018 - Current
- Greeted guests, answered questions and recommended features, beverages and desserts.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve guests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Elevated guest satisfaction by quickly addressing and resolving complaints with food or service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly, including acquiring BASSET certification.
Barista and Shift Leader
Crafted Coffee Brews
Bloomington , IL
02.2021 - 06.2021
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained highest standards of conduct and service to support company reputation.
Education
High School Diploma -
Normal Community High School
Normal, IL05.2017
Communications
Heartland Community College
Normal, ILFood Protection Manager Certification
BASSET Certification
Certified Beer Server
Cicerone Level 1 Certification
Skills
- Service Prioritization
- Team Management
- Work Ethic
- Organizational Skills
- Multitasking
- Reliable
- Positive Attitude
- Forward Thinker
Timeline
Restaurant Manager
DESTIHL Restaurant & Brew Works
01.2023 - Current
Barista and Shift Leader
Crafted Coffee Brews
02.2021 - 06.2021
Restaurant Staff Member
DESTIHL Restaurant & Brew Works
06.2018 - Current
High School Diploma -
Normal Community High School
Communications
Heartland Community College
Food Protection Manager Certification
BASSET Certification
Certified Beer Server
Cicerone Level 1 Certification
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