Chad Castle
Jackson,MI
Summary
Dynamic Customer Service Representative with a proven track record at Arch Cutting Tools, excelling in active listening and critical thinking. Successfully resolved complex customer issues, enhancing satisfaction and loyalty. Leveraged data entry skills to boost sales revenue by identifying customer needs, ensuring effective solutions in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Arch Cutting Tools
02.2003 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
Jackson College
Jackson, MISkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Arch Cutting Tools
02.2003 - 05.2024
Jackson College
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