Chad Chalifour

Leadership & Team Development

• Led and developed teams of 15–40 employees through hands‑on coaching, performance management, and succession planning.

• Increased team productivity by implementing structured training programs and clear performance expectations.

• Fostered a positive, high‑accountability culture that reduced staff turnover and improved employee engagement.

Sales Growth & Customer Experience

• Consistently exceeded monthly and annual sales goals by analyzing trends and adjusting merchandising strategies.

• Improved customer satisfaction scores by enhancing service standards and implementing staff coaching initiatives.

• Drove repeat business by creating a welcoming, solution‑focused environment that strengthened customer loyalty.

Operations & Efficiency

• Streamlined daily operations, reducing shrink and improving inventory accuracy through improved processes and audits.

• Managed scheduling, payroll, and labor budgets to optimize coverage while maintaining cost efficiency.

• Ensured full compliance with company policies, safety standards, and operational procedures.

Merchandising & Inventory Management

• Executed floor sets, seasonal resets, and promotional displays to maximize product visibility and sales impact.

• Analyzed inventory reports to forecast needs, reduce stockouts, and maintain optimal product levels.

• Partnered with vendors and corporate teams to ensure timely product flow and accurate replenishment.

Financial & Performance Management

• Oversaw P&L responsibilities, identifying opportunities to reduce expenses and increase profitability.

• Used KPIs and sales analytics to guide decision‑making and improve store performance.

• Implemented loss‑prevention strategies that significantly reduced shrink year over year.