Ashley Smith-Champagne
Chatham,LA
Summary
Dedicated rural carrier with over 7 years of experience in mail delivery and customer service. Expert in streamlining delivery processes and fostering team collaboration to achieve optimal performance. Ready to leverage skills to enhance operational efficiency and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Rural Carrier
USPS
Ruston, LA
12.2018 - Current
- Managed daily mail delivery routes, ensuring timely and accurate service to rural customers.
- Operated postal delivery vehicles while adhering to safety regulations and procedures.
- Resolved customer inquiries and concerns, enhancing overall satisfaction with postal services.
- Collaborated with team members to maintain efficient workflow during peak delivery periods.
- Conducted regular vehicle inspections and maintenance checks, ensuring operational readiness.
- Assisted in training new carriers on route navigation and USPS protocols for optimal performance.
- Implemented process improvements that streamlined sorting and distribution of mail items.
- Maintained accurate records of deliveries, providing essential data for route optimization decisions.
- Assisted in training new employees, sharing best practices for rural carrier duties.
- Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Improved overall efficiency with proper vehicle maintenance and timely repairs.
- Reduced delivery errors by maintaining an organized and up-to-date route sheet system.
- Proactively reported hazards along the route, contributing to a safer work environment for fellow carriers.
- Collaborated with coworkers to handle overflow or challenging deliveries, optimizing overall team productivity.
- Utilized GPS technology effectively to optimize delivery efficiency across varied geographic territories.
- Increased accuracy of mail distribution by regularly updating address changes in the system.
- Streamlined delivery processes through effective communication with supervisors and team members.
- Picked up outgoing mail from letter boxes and in person from customers.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Conducted regular vehicle inspections before starting each day''s route, identifying potential issues before they became problematic.
- Demonstrated adaptability by covering other routes when necessary due to absences or scheduling conflicts.
- Consistently met performance goals set forth by management regarding daily completion times for assigned routes.
- Ensured safety compliance by adhering to federal regulations and company policies while driving rural routes.
- Supported USPS initiatives through participation in food drives and other charitable efforts within the community.
- Enhanced customer satisfaction by delivering mail and parcels accurately and efficiently.
- Navigated various weather conditions safely, ensuring timely deliveries in all circumstances.
- Managed time effectively, balancing multiple tasks and prioritizing deliveries based on urgency or special requests.
- Delivered mail along established route in rural areas.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Signed and received mail with signature requirements upon delivery and loading.
- Organized mail ahead of delivery runs for correct routing.
- Sorted mail according to order of address appearance for easy access in field.
- Handled accurate cash payments for postage and incurred fees.
- Maintained records on customers with mail forwarding and change of address requests.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Employed GPS and other navigational tools to find shortest routes to locations.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
Office Worker-Security
Allied Universal Security Services
Hodge, LA
05.2013 - 09.2018
- Assisted in daily office operations, ensuring efficient workflow and adherence to company policies.
- Performed data entry tasks with accuracy, maintaining up-to-date records in internal systems.
- Assisted in training new staff on office procedures and software applications, fostering team collaboration.
- Edited and proofread documents for accuracy and completeness.
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security threats.
- Responded promptly to alarms, incidents, and emergencies following established protocols.
- Inspected access points to maintain secure entry and exit procedures for personnel.
- Prepared detailed reports on security incidents and daily activities for management review.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Implemented improvements in surveillance techniques to enhance overall site security efficiency.
Phlebotomy Supervisor
Shelby Regional Medical Center
602 Hurst St Center, TX
03.2008 - 05.2013
- Supervised daily phlebotomy operations, ensuring compliance with safety protocols and quality standards.
- Trained and mentored staff on best practices in blood collection techniques and patient interaction.
- Implemented process improvements that enhanced specimen handling efficiency and reduced turnaround times.
- Coordinated scheduling for phlebotomists, optimizing resource allocation to meet patient demands effectively.
- Conducted performance evaluations, providing constructive feedback to promote professional development among team members.
- Collaborated with laboratory management to streamline workflows and improve overall departmental productivity.
- Performed tasks as member of line staff to reduce wait time.
- Fostered communication within team and between departments.
- Conducted regular performance evaluations for phlebotomy staff, providing constructive feedback and identifying areas for growth.
- Managed inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
- Developed and implemented training processes to achieve high quality of care for patients.
- Ensured accurate patient identification and proper specimen labeling, minimizing errors in test results.
- Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.
- Maintained a safe work environment by enforcing strict adherence to infection control protocols and safety guidelines.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Education
Phlebotomy Certification - Health Science
Central Louisiana Medical Academy
Alexandria, LAHigh School Diploma -
Lakeview High School
Campti, LA05-2005
Skills
- Safe driving
- Professional relationships
- Package handling
- Efficient delivery
Timeline
Rural Carrier
USPS
12.2018 - Current
Office Worker-Security
Allied Universal Security Services
05.2013 - 09.2018
Phlebotomy Supervisor
Shelby Regional Medical Center
03.2008 - 05.2013
Phlebotomy Certification - Health Science
Central Louisiana Medical Academy
High School Diploma -
Lakeview High School