Chad Clifton
Lagrange,KY
Summary
Talented Partner with 14 years of industry experience in the wine and liquor business. Highly skilled at handling customer and staffing types of issues successfully. Known for effective problem-solving and goal-oriented planning involving maintaining distribution, inventory, customer satisfaction, as well as employee management and retention.
Familiar with trends, brands and upcoming product releases, as well as developing relationships with distributors.
Overview
13
13
years of professional experience
Work History
Owner/Partner
Frankfort Avenue Liquors & Wine
06.2021 - 01.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
General Manager
Liquor World Old Henry
08.2010 - 09.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Eastern High School
Louisville, KY05.1992
Skills
- Customer Relations and Service
- Small business operations
- Relationship Building
- Verbal and written communication
- Staff Management
- Staff hiring
- Inventory Control and Management
- Product Promotion
- Purchasing and planning
- Employee Scheduling and Management
- Hiring and Onboarding
- Staff Scheduling
Timeline
Owner/Partner
Frankfort Avenue Liquors & Wine
06.2021 - 01.2024
General Manager
Liquor World Old Henry
08.2010 - 09.2020
High School Diploma -
Eastern High School