Summary
Overview
Work History
Education
Skills
Timeline
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Chad Craig

Portland,OR

Summary

Dynamic operations leader with a proven track record at KAYA Holdings, excelling in strategic planning and execution. Enhanced customer satisfaction through innovative process improvements and strong team management. Expertise in supply chain oversight and organizational development, driving significant cost reductions while fostering collaborative relationships with clients and partners.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Vice President of Operations

KAYA Holdings
11.2014 - 05.2025
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Supported project management team for optimal performance.
  • Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
  • Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
  • Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
  • Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
  • Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
  • Hired and managed up to 35 employees to maximize productivity while training staff on best practices and protocols.
  • Oversaw supply chain operations for 4 retail locations and grow site, ensuring timely delivery of products while minimizing inventory costs.

Owner

OC Harley Gardens
02.2011 - 11.2014
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Promoted business via social media to generate leads and maximize brand identity.

Education

Applied Psychology

Walla Walla Community College
Walla Walla, WA

Skills

  • Strategic planning and execution
  • Organizational development
  • Facilities management
  • Operations management
  • Business administration
  • Purchasing and planning
  • Logistics management
  • Supply chain oversight
  • Staff management

Timeline

Vice President of Operations

KAYA Holdings
11.2014 - 05.2025

Owner

OC Harley Gardens
02.2011 - 11.2014

Applied Psychology

Walla Walla Community College

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Chad Craig