Summary
Overview
Work History
Education
Skills
Timeline
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Chad Daniels

Canal Winchester

Summary

Dynamic customer service professional with a proven track record at Ryder Last Mile, excelling in conflict resolution and critical thinking. Enhanced customer satisfaction by swiftly addressing issues and maintaining detailed records. Proficient in internal programs and adept at managing high-pressure situations, ensuring positive outcomes for clients and the organization.

Overview

12
12
years of professional experience

Work History

Scheduling Representative

Ryder Last Mile
03.2013 - 03.2014
  • Increased customer service success rates by quickly resolving issues.
  • Remained solutions-oriented in face of complex problems to assist management.

Customer Service Representative

Ryder Last Mile
04.2014 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to client requests for products, services, and company information.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from clients.

Education

High School Diploma -

San Clemente High School
San Clemente, CA
06-2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Live chat support

Timeline

Customer Service Representative

Ryder Last Mile
04.2014 - Current

Scheduling Representative

Ryder Last Mile
03.2013 - 03.2014

High School Diploma -

San Clemente High School

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Chad Daniels