Summary
Overview
Work History
Education
Skills
References
Timeline
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Chad Darnell

Church Hill,TN

Summary

Dedicated and focused Project Management Specialist with over 30 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.

Overview

37
37
years of professional experience

Work History

Project manager

Hussmann Services Corp
01.2006 - Current
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Developed and maintained project plans, timelines, and budgets.
  • Facilitated resolution of conflicts between team members when necessary.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
  • Provided guidance to team members regarding tasks assigned to them.
  • Managed multiple projects with competing deadlines simultaneously.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Created and implemented processes to ensure successful completion of projects.
  • Drafted project construction schedule and updated as job progressed.
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
  • Created project status presentations for delivery to customers or project personnel.
  • Modified project plans when needed to better align with organizational objectives.
  • Identified risks associated with each project and developed strategies for mitigating those risks.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Developed and updated project plans to document objectives, technologies, schedules, and funding.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Determined project staffing needs and led resource management.
  • Conducted periodic inspections of job sites for quality and progress.
  • Conferred with project personnel to identify and resolve problems.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.

GA & TN Area Service Manager

Hussmann Services Corp
  • Manage multiple Commercial Accounts (Walmart’s, Ingles, Targets, Aldi, Etc.) Manage over 54 technicians in GA and TN
  • Recruited, trained, coached and mentored new technicians to ensure they had the necessary skills to meet job requirements.
  • Reviewed warranty claims for accuracy and completeness prior to submission to the manufacturer.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reduced financial discrepancies by managing P&L to remain under budget with on-time project completion.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Assigned work and monitored performance of project personnel.
  • Coordinated scheduling of technicians' appointments according to availability of parts or services required.
  • Implemented change management and distributor network restructuring strategies, identifying underperforming locations as targets for acquisition.
  • Negotiated contracts with suppliers to obtain competitive pricing on parts and services.
  • Organized regular training sessions for technicians in order to keep them up-to-date with industry best practices.
  • Conducted weekly meetings with staff to review performance goals and objectives, providing feedback on areas for improvement.
  • Established standards for technician safety practices, ensuring compliance with local regulations.
  • Worked with service department managers to enforce compliance with manufacturer warranty and policy procedures.
  • Oversaw more than $12 Million in service contracts with high satisfaction ratings.
  • Promoted safety processes to reduce workers' compensation and costs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Managed daily operations and maintenance of the service department, ensuring all processes were completed in a timely manner.
  • Produced thorough, accurate and timely reports of project activities.
  • Prepared invoices and warranty forms to obtain payments.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Resolved customer complaints promptly and courteously while maintaining excellent customer relations.
  • Recruited and trained new employees to meet job requirements.
  • Created detailed reports on monthly service activities, including labor costs and customer feedback scores.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Residential Sales and Service Manager

Keller Glass Co
Johnson City
01.2005 - 01.2006
  • Sale and install mirrors, glass, showers
  • Reviewed customer billing statements for accuracy prior to release.
  • Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Resolved customer complaints in a timely manner.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Managed inventory levels of parts necessary for servicing customers' needs.

Contractor for Andersen Windows and Doors

Roger Cox Developers
Kingsport
01.2000 - 01.2005
  • Warranty work covering 7 states Repairing and installing windows and doors
  • Resolved any problems encountered during the course of construction work.
  • Developed innovative solutions to challenging construction problems.
  • Provided guidance and training to new team members as needed in order to meet performance goals.
  • Maintained positive working relationship with fellow staff and management.
  • Visited job sites and reviewed renovation plans to ascertain projects.
  • Worked independently and with other team members to decipher problems and create solutions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Delivered products to customer locations on time.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Department Manager

Sam’s Club and Wal-Mart
Kingsport
01.1994 - 01.2000
  • Job duties included scheduling and managing associates, ordering and inventorying stock, assisting customers
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Followed safety protocols and company processes and procedures.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Analyzed business performance data and forecasted business results for upper management.
  • Worked closely with sales associates to complete tasks.
  • Managed budgets effectively by making sure costs stayed within allocated limits.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Recruited and trained new employees to meet job requirements.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Handled shift overstock, restocking and inventory control.
  • Delegated work to staff, setting priorities and goals.
  • Provided technical support as needed when troubleshooting issues related to equipment or software.

Sales Agent

Schwan’s
Gray
01.1993 - 01.1994
  • Delivered Tony’s and Red Baron Pizzas to area grocery stores Responsible for ordering, delivering, and stocking
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed strategic relationships with key decision makers at target companies.
  • Created presentations and proposals for prospective clients.
  • Developed relationships with customers by providing excellent customer service.
  • Conducted market research to identify potential customers and their needs.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Created successful strategies to develop and expand customer sales.

Assistant Store Manager

Food City
Kingsport
01.1987 - 01.1993
  • Started as Cart Attendant and worked way up to Assistant Store Manager
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Handled scheduling for store shifts to achieve adequate staffing.

Education

Mechanical Technology -

Northeast State Community College

Obtained diploma upon graduation in 1990 -

Sullivan North High School

Skills

  • Procedure Development
  • Document Management
  • Resource Allocation
  • Systems Implementation
  • Compliance Monitoring
  • Schedule Management
  • Root Cause Analysis
  • Data Analysis
  • Inventory Control
  • Technical Support
  • Logistics Management
  • Vendor Sourcing
  • Contract Management
  • Project Tracking
  • Workforce Training
  • Project Development
  • Risk Management
  • Work Flow Planning
  • Project Management
  • Productivity Improvement
  • Project Planning
  • Expense Reports
  • Quality Assurance and Control
  • Staff Training and Motivation
  • Multi-Unit Operations Management
  • Project Scope
  • Performance Evaluations
  • Staff Training and Mentoring
  • Forecasting
  • Client Relations
  • Safety Protocol
  • Construction Management

References

Available Upon Request

Timeline

Project manager

Hussmann Services Corp
01.2006 - Current

Residential Sales and Service Manager

Keller Glass Co
01.2005 - 01.2006

Contractor for Andersen Windows and Doors

Roger Cox Developers
01.2000 - 01.2005

Department Manager

Sam’s Club and Wal-Mart
01.1994 - 01.2000

Sales Agent

Schwan’s
01.1993 - 01.1994

Assistant Store Manager

Food City
01.1987 - 01.1993

GA & TN Area Service Manager

Hussmann Services Corp

Mechanical Technology -

Northeast State Community College

Obtained diploma upon graduation in 1990 -

Sullivan North High School

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