Chad DeLaune
Saint Amant
Summary
Results-driven senior manager with over 28 years of experience in leading teams to achieve organizational goals and drive business growth. Expertise in strategic planning, team development, and performance enhancement, successfully managing daily operations exceeding $7 million in annual sales. Proficient in pricing strategies, client relations, marketing, and financial performance, with a strong focus on brand recognition and staff training. A proactive leader known for fostering a collaborative team environment that boosts productivity, inspires creativity, and enhances employee morale while adeptly navigating independent and team-oriented work settings.
Overview
17
17
years of professional experience
Work History
Store Manager
Razer
04.2024 - Current
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff to enhance team productivity and service quality.
- Implemented inventory management systems, reducing stock discrepancies significantly.
- Analyzed sales data to identify trends, driving strategic merchandising decisions.
- Fostered a positive work environment, enhancing employee engagement and retention rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
PRACTICE MANAGER
Vet 2 the Starz, L.L.C.
10.2023 - 01.2024
- Led a team of veterinary technicians and support staff, providing training and mentorship to ensure excellent patient care.
- Developed and maintained strong relationships with clients, fostering trust and loyalty to the practice.
- Implemented and improved administrative processes, resulting in increased efficiency and cost savings.
- Developed and implemented company Human Resource, inventory, and sanitation policies/procedures.
STORE MANAGER
Boot Barn
09.2018 - 10.2023
- Contributed to the operational training of new store management team within the Louisiana, Texas, Mississippi, and Florida markets, as well as continuing education and mentorship.
- Responsible for merchandising inventory and shrink controls.
- Fostered team growth and development, including guest engagement.
- Budgeted monthly Profit and Loss Reports (P&L).
- Maintain corporate programs for recruitment, training, motivation, and discipline of all hourly and exempt associates under direct supervision.
- Supervised up to 50 associates and management team members at one time.
- Increased First-year comp sales 24.5%. Second-year comp sales tracked to a 5.6% increase.
ASSISTANT MANAGER
Toys R Us
12.2017 - 05.2018
- Motivated associates, fostered teamwork, and championed change when it occurred.
- Worked with Store Manager and other store management on the development of an integrated store initiative/activity plan.
- Supervision and follow-up with other departments in Store Manager's absence.
- Provided continuous feedback to associates by recognizing and rewarding successful performance and addressing performance-related problems.
- Maintenance and accuracy of Sales Improvement System (SIS) Manager, Not-on-Floor (NOF) and floor capacity numbers; 100% bay audit completion.
- Managed a team of 15 warehouse staff, ensuring efficient operations and meeting productivity targets.
CHIEF PURVEYOR (STORE MANAGER)
Lolli & Pops
01.2016 - 12.2017
- Accountable for all talent responsibilities, including interviewing, hiring, disciplinary action, termination, associate and management reviews/development, and subordinate coaching.
- Supervised up to 15 associates and management team members at one time.
- Maximize the sales performance of the team through product knowledge education, coaching selling skills and leading by example.
- Lead excellent customer service through in-the-moment coaching, role modeling, and utilizing customer feedback to reinforce and improve quality of service.
- Drive store-level financial and operational results by consistently monitoring the store's key performance indicator (KPI) targets and taking appropriate action to achieve store targets.
STORE MANAGER
Boot Barn
09.2012 - 01.2016
- Accountable for all talent responsibilities, including interviewing, hiring, disciplinary action, termination, associate and management reviews/development, and subordinate coaching.
- Supervised up to 70 associates and management team members at one time.
- Accountable for all capability responsibilities, including upholding safety requirements, cash control, workforce management, and visual placement.
- Increased comp sales 5.0% and 5.2% each year respectively.
STORE MANAGER
Bath & Body Works
06.2008 - 09.2012
- Accountable for all talent responsibilities, including interviewing, hiring, disciplinary action, termination, associate and management reviews/development, and subordinate coaching.
- Supervised up to 70 associates and management team members at one time.
- Accountable for all capability responsibilities, including upholding safety requirements, cash control, workforce management, and visual placement.
- Increased comp sales 5.0% and 5.2% each year respectively.
Education
B.S. - Business Administration and Management
Rasmussen College
Skills
- Strategic planning
- Team leadership
- Project management
- Problem-solving
- Decision-making
- Performance management
- Business development
- Change management
- Time management
- Adaptability
- Conflict resolution
- Analytical skills
- Inventory management
- Data analysis
- Customer service
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Outstanding communication skills
- Team leadership and coaching
- Retail inventory management
- Verbal and written communication
- Financial operations management
- Process improvements
- Operations oversight
- Personnel development
Timeline
Store Manager
Razer
04.2024 - Current
PRACTICE MANAGER
Vet 2 the Starz, L.L.C.
10.2023 - 01.2024
STORE MANAGER
Boot Barn
09.2018 - 10.2023
ASSISTANT MANAGER
Toys R Us
12.2017 - 05.2018
CHIEF PURVEYOR (STORE MANAGER)
Lolli & Pops
01.2016 - 12.2017
STORE MANAGER
Boot Barn
09.2012 - 01.2016
STORE MANAGER
Bath & Body Works
06.2008 - 09.2012
B.S. - Business Administration and Management
Rasmussen College
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