Chad Denson
Wellsburg,ny
Summary
Dynamic leader with proven success in inventory management and customer satisfaction at Lindsey Equipment. Excelled in streamlining operations, enhancing team performance, and implementing effective inventory systems. Skilled in vendor relations and problem-solving, significantly improving efficiency and service levels. Demonstrated expertise in staff training and performance improvement, fostering a positive and productive work environment.
Professional in parts management with strong track record in inventory control, supplier relationship management, and process optimization. Adept at fostering team collaboration and ensuring efficient operations. Known for flexibility and reliability in addressing evolving needs. Skilled in logistics, procurement, and customer service, consistently delivering impactful results.
Overview
19
19
years of professional experience
Work History
Parts Manager
Lindsey Equipment
08.2019 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Backroom Supervisor
Walmart
01.2008 - 07.2019
- Resolved conflicts between team members swiftly and professionally, promoting a harmonious working environment.
- Enhanced team performance by providing regular coaching, feedback, and training opportunities.
- Developed strong relationships with vendors, improving communication and delivery schedules for merchandise shipments.
- Coordinated with other departments within the store to address any cross-functional issues affecting backroom operations promptly.
- Optimized warehouse space utilization by redesigning storage layouts and implementing effective inventory management practices.
- Monitored equipment maintenance schedules, arranging repairs or replacements as necessary to prevent operational disruptions.
- Boosted employee morale with clear communication, recognition of achievements, and fostering a positive work environment.
- Developed detailed reports on inventory levels, trends, and discrepancies for upper management review and decision-making purposes.
- Collaborated with store management to develop plans for seasonal merchandise influxes and clearance sales events.
- Improved inventory accuracy by implementing efficient organization and labeling systems.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free workplace at all times.
- Streamlined backroom processes for faster stock replenishment on sales floor, resulting in improved customer satisfaction.
Call Center Supervisor
General Revenue Corporation
02.2006 - 08.2008
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
Education
Master Barber - Barbering
NY Beauty And Barber Academy
Elmira, NY01-2017
GED -
Horseheads High School
Horseheads, NY06-2002
Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Inventory auditing
- Returns processing
- Vendor relations
- Inventory restocking
- Purchasing strategies
- Warehouse operations
- Customer relations
- Coordinating paperwork
- Staff training
- Sales promotion
- Product promotion
- Operations management
- Performance improvement
- POS systems operations
- Profit and loss tracking
- Reviewing deliveries
- Stock control
- Parts documentation
- Problem-solving
Timeline
Parts Manager
Lindsey Equipment
08.2019 - Current
Backroom Supervisor
Walmart
01.2008 - 07.2019
Call Center Supervisor
General Revenue Corporation
02.2006 - 08.2008
Master Barber - Barbering
NY Beauty And Barber Academy
GED -
Horseheads High School
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