Chad Dillard
JACKSONVILLE
Summary
This year I celebrate 29 years of service with UPS. I began my career at UPS in 1997 as a Hub loader and have progress my experience through a wide range of leadership and operational roles. My experience has spanned part-time and full-time supervision, Hub and Feeder operations, operations excellence, training and certification, dispatch management, IE leadership, and air operations. I have held key positions such as Cornerstone facilitator, Operations Excellence Specialist, Feeder On‑Road Supervisor, Feeder Dispatch Supervisor, Hub Operations Supervisor, District Load Planner, IE Section Leader for Hub/Feeder/Air, and South Zone Air IE Section Leader. Most recently, I have led both Feeder Dispatch as a manager and the Jacksonville Twilight Hub sort operations as a manager role. Outside of work, I enjoy fitness, Brazilian Jujitsu, golf, reading, and family time. I have valued the growth and challenges my UPS career has provided and look forward to expanding my knowledge in the next chapter with the company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Feeder Dispatch Manager
UPS
Jacksonville, FL
01.2020 - Current
- Operated workflow to Feeder drivers to ensure efficient workflow and timely processing of shipments.
- Collaborated with team members to streamline loading processes, improving overall operational efficiency.
- Conducted quality checks on packages to maintain accuracy and reduce errors in deliveries.
- Trained new employees on safety protocols and efficient on-property methods to enhance Feeder driver's abilities to provide committed customer service through enhanced network solutions.
- Assisted in training new employees on proper feeder operation procedures for optimal performance.
- Participated in regular safety meetings, staying up-to-date on best practices for minimizing accidents within the workplace setting.
Hub Operations Manager
UPS
Jacksonville, FL
07.2024 - 08.2025
- Streamlined operational processes to enhance efficiency across hub activities.
- Analyzed performance metrics to drive continuous improvement initiatives within hub operations.
- Coordinated daily workflow management, optimizing resource allocation and reducing delays.
- Evaluated technology solutions for process automation, resulting in increased operational productivity.
- Led continuous improvement initiatives that resulted in enhanced operational efficiency within the hub facility.
- Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Industrial Engineering Manager
UPS
Jacksonville, FL
01.2020 - 03.2022
- Led cross-functional teams to optimize supply chain processes and drive operational efficiency.
- Developed and implemented strategic initiatives to enhance production workflows and reduce costs.
- Analyzed data trends to identify areas for process improvement and operational excellence.
- Established key performance indicators (KPIs) to measure project success and operational impact.
- Streamlined resource allocation strategies, maximizing workforce utilization across multiple projects.
- Conducted employee performance evaluations, providing constructive feedback and setting clear expectations for future growth and development.
- Utilized advanced analytics tools to track performance metrics, enabling informed decision-making for process improvements across the organization.
- Optimized supply chain processes through data analysis, resulting in cost savings and increased delivery speed.
- Led cross-functional teams to execute complex industrial engineering projects on time and within budget.
- Identified problems and recommended new processes to improve performance and reduce costs.
Education
Associate of Arts - Business Management
Florida State College
Jacksonville, FL05-2011
Skills
- CDL qualified to operate Tractor / Trailers
- Driver Trainer School certification in 2012
- Service Excellence Quality checks
- Advanced communication
- Logistics expertise
- Production reporting
- Job set-up
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Safety procedures
- Attention to detail
- Problem-solving abilities
Accomplishments
I contributed to TMS software enhancements by being a key role on the Smart Trailer / MapLarge Mapping / Ups location geofencing for Dynamic Interactive Viewing - Future application team from 8/13/18 to 4/30/20.
I was section leader for IE project over the Jacksonville Gateway Expansion project from 02/04/19 to 06/15/19.
I was section leader for IE project over the Tampa Gateway Building Permanent Relocation change for TPA Gateway from 01/28/19 - 05/30/2020.
I have enhance the transportation network in Florida and Georgia during rotation as IE Section leader for Hub & Feeder by improving network schedules, enhancing cube utilization of equipment in Florida pperations . builidings in Flo
Certification
- Certified at Feeder Driver Trainer School - UPS - 2012 to present.
- Security Threat Assessment (STA) - JAXAS Gateway TSA Badge -2024 to present.
- SON Airport/Gateway (SIDA5) - UPS
- Facilitator workshop certification
- Feeder Measurement & Planning workshop certification.
- Hub Manager Workshop certification.
Languages
English
Native or Bilingual
Timeline
Hub Operations Manager
UPS
07.2024 - 08.2025
Feeder Dispatch Manager
UPS
01.2020 - Current
Industrial Engineering Manager
UPS
01.2020 - 03.2022
Associate of Arts - Business Management
Florida State College