Summary
Overview
Work History
Education
Skills
Timeline

Chad Driscoll

Minneapolis

Summary

A motivated employee with excellent customer service and sales experience looking to grow and build in companies’ success.

Professional with experience in assessing and evaluating complex information. Skilled in critical analysis, problem-solving, and decision-making. Strong focus on team collaboration and achieving results. Adaptable with expertise in attention to detail, accuracy, and high degree of reliability.

Overview

20
20
years of professional experience

Work History

Examiner/Team Lead

Ucare
01.2017 - Current
  • Promoted to team lead within 3 years of hire.
  • Ran team meetings when the Supervisor was unavailable.
  • Assisted with publication of departments policies and procedures.
  • Mentor for examiners with questions and concerns.
  • Worked and completed Special Projects timely.
  • Handled customer’s questions, requests and grievances through multi channels.

Customer Service/ Account Management

Thrifty White Drug
01.2014 - 01.2017
  • Regional territory management.
  • Customer service through phone conversations, email and correspondence.
  • Pricing analysis quoting.
  • Manage accounts by spreadsheet to maintain account balance, record conversations, verify credits and send refunds.

Distribution Account Management

RITRAMA
01.2013 - 01.2014
  • Price evaluation & quoting.
  • Business to businesses sales.
  • Order management, processing and supported logistics for shipping.
  • Product offering and product design solutions based on customer’s needs and applications.

Claims Examiner/Customer Service

nORIDIAN ADMINISTRATIVE SERVICES
01.2006 - 01.2014
  • Inspect a high volume of Durable Medical Equipment claims for payment or denial with minimal supervision.
  • Identify codes and coding to determine outcome of reviews.
  • Edit claims in the system for processing.
  • Use data entry to place claims on record.
  • Responsible for assisting customers with claim denials, coding, diagnosis, policy guidelines, and procedures in a high call volume climate.
  • Respond to all calls and provide solutions in a timely manner.
  • Make outgoing calls to complex inquiries that need further assistance.
  • Train and educate customers for a better experience with products and services.
  • Provide service to multiple departments to make certain quota is met.

Education

Bachelor of Arts And Science - Psychology

Minnesota State University Moorhead, moorhead, mn
05.2006
  • Dean's List Jan 2004
  • Straw Hat Players
  • Old Order of Owls

Skills

  • Account management
  • Creative thinking
  • Sales Experience
  • Empathy and sensitivity
  • Data entry
  • Claims handling
  • Presentation skills
  • Exceptional customer service
  • Claims investigations
  • Outgoing personality
  • Excellent people skills
  • Verbal/written communication

Timeline

Examiner/Team Lead - Ucare
01.2017 - Current
Customer Service/ Account Management - Thrifty White Drug
01.2014 - 01.2017
Distribution Account Management - RITRAMA
01.2013 - 01.2014
Claims Examiner/Customer Service - nORIDIAN ADMINISTRATIVE SERVICES
01.2006 - 01.2014
Minnesota State University Moorhead - Bachelor of Arts And Science, Psychology

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Chad Driscoll