Chad Duley
Colorado Springs,CO
Summary
Providng troubleshooting technical support assistance for hardware, software, and network issues.System Administration: Maintain and configure computer systems, servers, and networks to ensure smooth operation.Cybersecurity: Implement security measures to protect company data and IT systems from cyber threats. Install, update, and repair software and hardware components.Oversee LAN, WAN, and cloud networks, ensuring stable connectivity.Data Backup & Recovery: Implement backup solutions to prevent data loss and facilitate disaster recovery.User Training: Educate employees on IT best practices and security policies.(NIST Regulations.).Assist in deploying new technologies, managing system upgrades, and integrating new software or hardware solutions.Ensure IT policies align with regulatory standards and maintain technical documentation
Overview
9
9
years of professional experience
1
1
SEC+_CE
1
1
NET+_CE
1
1
A+_CE
Work History
IT Specialist
Army
08.2020 - 02.2025
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Used ticketing systems to manage and process support actions and requests.
- Explained technical information in clear terms to promote better understanding for non-technical users.
System Administrator
Army
08.2020 - Current
- Worked with users to determine areas of technology in need of improved usability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
- Completed reports detailing network and systems performance and downtime issues.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
- Identified and resolved network congestion issues and bottlenecks.
Manager of People Services & Assistance Restaurant Manager
McDonalds
08.2018 - 03.2020
- Promoted consistently over the last two years, experience in all aspects of the restaurant from customer service and satisfaction to management.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
Customer service
- For high volume restaurant, earning three promotions within less than two years
- Licences, Training and Skills
System Administrator
Ehove
04.2017 - 05.2018
- Worked with users to determine areas of technology in need of improved usability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Adopted cost-effective, useful solutions to implement into current systems.
- Provisioned new software and hardware for use, following established security policies.
- Implemented corrective plans of action for network availability and latency.
- Maximized system availability through development and testing of contingency plans.
Cashier & Cook
McDonalds
01.2016 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School diploma -
Mesa Community College, New School of the Arts and Academics
2019
Skills
- Professional Relationships
- Market Trend Analysis
- Maintaining Clean Work Areas
- Store Presentation
- Managing Status Reports
- Security Administration
- Staff Assignments
- Quality Control Analysis
- Device Configuration
- Automated Installation Software
- Assembly
- Hardware Components
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50 staff members.
- Maintained and provisioned Network infrastructure for 500+ in a field environment.
- Resolved product issue through consumer testing.
Certification
Computer Networking (CNT) Certification
First Aid
Servsafe Food Handler Certification
Timeline
IT Specialist
Army
08.2020 - 02.2025
System Administrator
Army
08.2020 - Current
Manager of People Services & Assistance Restaurant Manager
McDonalds
08.2018 - 03.2020
System Administrator
Ehove
04.2017 - 05.2018
Cashier & Cook
McDonalds
01.2016 - 08.2017
High School diploma -
Mesa Community College, New School of the Arts and Academics
Customer service
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