Summary
Overview
Work History
Education
Skills
Timeline
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Chad Eddy

Orono

Summary

Authorized to work in the US for any employer. Dedicated and results-oriented professional with over a decade of experience in human resources, fleet management, operations, and sales. Proven track record of successfully implementing and overseeing comprehensive HR programs, ensuring compliance with legal requirements, and fostering positive employee relations. Adept at managing the entire employee life cycle, from recruitment and onboarding to performance management and offboarding. Demonstrated expertise in fleet management, ensuring optimal driver performance, efficient dispatch operations, and compliance with industry regulations. Experienced in building and maintaining strong relationships with both internal teams and external stakeholders. Skilled in analyzing operational processes, identifying areas for improvement, and implementing strategic solutions to enhance efficiency and productivity. Extensive background in sales management, overseeing teams, and driving results in competitive markets. Proficient in customer service, maintaining solid knowledge of products and industry trends. Strong leadership abilities with a focus on team motivation and goal achievement. In addition to a robust professional background, possess advanced skills in HRIS, compliance, risk management, payroll administration, and employee benefits. Excel in communication, negotiation, and conflict resolution. Committed to maintaining the highest standards of professionalism and confidentiality. Seeking to leverage diverse skills and experiences in a challenging leadership role within a dynamic organization.

Overview

19
19
years of professional experience

Work History

Human Resources Supervisor

Pottle's Trans
01.2021 - 07.2023
  • Directed the administration of human resources policies, procedures, and programs across functional areas: HRIS, employee relations, compliance, training and development, benefits, compensation, risk management, and employment
  • Led company compliance with governmental, legal, and reporting requirements, including EEO, ADA, FMLA, ERISA, DOL/UIB, BLS, Workers’ Compensation, OSHA, and ACA, minimizing exposure to lawsuits
  • Fostered positive management and employee relations by addressing demands, and grievances, and conducting investigations, including processing requests for Reasonable Accommodation
  • Maintained the HRIS system, serving as the resident expert in processes such as onboarding, offboarding, document storage, and system access levels
  • Managed the recruitment, screening, and selection processes
  • Conducted new hire orientation on company policy, payroll, and benefits during the onboarding process
  • Administered the 401k plan, ensuring compliance with ERISA requirements, and coordinated yearly audit processes
  • Administered Employee Benefit Welfare Program following ERISA requirements, recommending changes in benefits to enhance employee satisfaction and retention
  • Participated in contract negotiation with vendors and brokers, managing yearly open enrollment, benefit eligibility audits, and bill reconciliation
  • Fielded coverage questions and troubleshooted employee benefit claims issues
  • Monitored and advised managers and supervisors in the progressive discipline system of the company
  • Led the implementation of the performance management system, including Performance Improvement Plans (PIPs) and employee development plans
  • Served as the primary contact with the company's employment law attorney and outside government agencies
  • Managed, reported, and monitored all workers’ compensation claims, acting as the company’s liaison with insurers in multiple states, making recommendations for company policies that mitigate risk and encourage safety
  • Served as the primary contact for DOT medical examiners, handling Fit for Duty and medical disqualification issues, providing information and referral to disqualified drivers to minimize delays in return to work
  • Conducted research and provided feedback on salary structure, pay policies, and labor law
  • Conducted a continuing study of all Human Resources policies, programs, and practices to keep management informed of new developments and ensure compliance with applicable state and federal guidelines
  • Provided backup support for payroll, payroll ACH, and 401k file submissions
  • Ensured compliance and timely filing with the National and State New Hire Registry for child and medical support garnishments
  • Provided timely responses to UIB claims and appeals, representing the company on contested claims
  • Created and revised job descriptions
  • Developed, revised, and implemented new employee policies and procedures
  • Conducted offboarding processes, relayed termination of benefits information, and conducted exit interviews for non-driving positions.

Fleet Manager

Pottles Transportation
01.2019 - 01.2021
  • Built and maintained strong relationships with fleet drivers
  • Served as the communication link between drivers and Customer Service
  • Ensured drivers covered freight, maintained adequate miles for profitability, and complied with FMCSA Hours of Service Rules
  • Reviewed dispatches checked Qualcomm driver messages, and informed Customer Service of service delays
  • Monitored Fleet Manager reports for planning purposes
  • Handled accessorial charges, communicated with pre-planners on driver status, and reviewed log hours
  • Coordinated dispatch information, extra pay, and per diem sheets for Payroll
  • Prepared trip envelopes for outbound drivers, ran mileage reports and managed spreadsheet information.

National Sales Manager

Automatic Distributors
03.2018 - 12.2019
  • Provided efficient, courteous customer service to all customers and assisted with sales, support, and customer interactions
  • Oversaw a sales staff of 12 representatives across the United States and assisted in closing deals
  • Maintained solid knowledge of all products, pricing, promotions, and manufacturers' programs in the power sports industry
  • Recruited, selected, and retained qualified employees, providing proper training
  • Coordinated daily sales meetings, reviewed results, motivated the sales staff, and worked towards department goals.

Human Resource Payroll Manager

University of Maine
05.2017 - 11.2017
  • Managed payroll preparation, completed reports, and maintained records, supervising 8 employees across the University of Maine System
  • Ensured data protection for customers and accurate, timely payment of all employees
  • Designed payroll systems using Image Now, MainStreet, PeopleSoft, Confluence, and the Payroll Phone Tree System
  • Updated payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, job titles, and department/division transfers
  • Directed the production and issuance of paychecks or electronic transfers to bank accounts
  • Balanced payroll accounts by resolving discrepancies and provided payroll information by answering questions and requests
  • Maintained payroll guidelines, wrote and updated policies and procedures, and ensured compliance with legal requirements
  • Protected payroll operations by keeping information confidential, attended educational workshops and reviewed professional publications
  • Completed operational requirements, scheduled and assigned employees, and contributed to the team’s efforts
  • Supervised and coached payroll clerks and assistants, liaise with auditors, managed payroll tax audits, and collaborated with HR and accounting teams
  • Maintained accurate records, prepared reports, and participated in system upgrades.

Courier

Federal Express Corporation
05.2014 - 01.2017
  • Provided efficient pickup and delivery services, supported customers on service-related issues, and ensured compliance with operational, security, and safety policies.

Operations Manager

Irving Energy Distribution & Marketing
01.2010 - 01.2014
  • Managed Heating Service & Distribution Divisions for areas serviced by Brewer and Fairfield, Maine locations
  • Developed and monitored annual volume budgets, ensured compliance with licensing and regulatory requirements, and managed a fleet of over 20 vehicles
  • Conducted training seminars on safety initiatives and OSHA requirements, maintained strong customer relationships, and assisted HR in recruitment and onboarding
  • Performed payroll administration functions, participated in benefits tasks, and ensured compliance with laws and regulations.

Operations Manager

Federal Express Corporation
01.2008 - 01.2010
  • Managed a station of 37 employees, exceeded daily volume goals, and developed and trained new employees
  • Ensured compliance with company policies, coordinated daily manpower needs, and assisted customers to achieve 100% satisfaction.

Regional Coordinator

Federal Express Corporation
01.2005 - 01.2008
  • Oversaw nine districts, including 230 stations and a minimum of 11,000 employees
  • Successfully managed and motivated a team dedicated to high levels of productivity
  • Lead coordinator of the Finders Keepers Program and played a key role in national redesign
  • Trained new coordinators and received awards for achieving employee goals and incentives.

Education

Sports Management

Husson College

Skills

  • Commercial Sales, Excel, Finance, Microsoft Office, Training, HR, Leadership, Management Courier, Recruiting, Team Management, Human Resources, Employee Orientation, Transportation Management, Performance Management, Risk Management, Payroll, Interviewing, Workers' Compensation, Management, Event Planning, Conflict Management, Change Management, Negotiation
  • Completed the following management classes:
  • Role as a Leader and Diversity
  • Conflict Resolution and Management
  • Problem Solving, Decision Making
  • Finance Management
  • Leadership Principles
  • Station One for Managers
  • Commercial Sales Training
  • Orienting New Employees
  • Employee Timesheet Processing
  • HR Metrics
  • Employee Relationships
  • Compensation Structuring
  • Employee Paperwork
  • Specialized HR Projects
  • Rewards Programs
  • Personnel File Management
  • Policy and Procedure Development
  • Regulatory Enforcement
  • New Hire Orientation
  • Human Resource Management
  • Drug Screening
  • Human Relations
  • Employment Record Verification
  • Corrective Actions
  • Benefits Administration
  • Performance Management
  • Employee Referral Programs
  • Employment Opportunities
  • Accurate Recordkeeping
  • Benefits Structures
  • Compensation and Benefits Administration
  • Hiring Management
  • Efficiency Upgrades
  • Employee Communications
  • Accident Investigations
  • HR Support
  • Americans with Disabilities Act (ADA)
  • Employee Performance Reviews
  • Background Checks
  • Employee Onboarding and Offboarding
  • Labor Relations
  • Policy Management
  • Biweekly Payroll Processing
  • Complaint Response
  • Open Enrollment
  • Mandatory Reporting
  • Recruitment and Staffing
  • Termination Processing
  • Internal Communications
  • Eligibility Determinations
  • Improving Organizational Standards
  • Wages and Salary
  • Managing Employee Compensation
  • Industry-Specific HR Regulations
  • Terminal Organization
  • Policy Interpretation
  • Providing Feedback
  • Meeting Support
  • Health and Human Services
  • Advising Department Managers
  • Excellent Attention to Detail
  • Recruit Managers
  • Leave of Absence Transitions
  • Hiring Trends and Analysis
  • Conduct Orientations and Training
  • Equal Employment Opportunity (EEO)
  • Policy Improvement Recommendations
  • Remote Conferencing and Communication
  • Temporary and Seasonal Employees
  • In-Person and Telephone Interviewing
  • Onboarding, Training and Development
  • Promotion Coordination
  • Exit Interviews and Processes
  • Train Employees
  • Time Tracking and Payroll Administration
  • Applicant Qualification

Timeline

Human Resources Supervisor

Pottle's Trans
01.2021 - 07.2023

Fleet Manager

Pottles Transportation
01.2019 - 01.2021

National Sales Manager

Automatic Distributors
03.2018 - 12.2019

Human Resource Payroll Manager

University of Maine
05.2017 - 11.2017

Courier

Federal Express Corporation
05.2014 - 01.2017

Operations Manager

Irving Energy Distribution & Marketing
01.2010 - 01.2014

Operations Manager

Federal Express Corporation
01.2008 - 01.2010

Regional Coordinator

Federal Express Corporation
01.2005 - 01.2008

Sports Management

Husson College

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Chad Eddy