Chad Edmonds
Glen Allen,Virginia
Summary
Motivated Job Title with Number years of customer service experience in fast-paced call center environments. Excellent verbal and written communication skills and computer proficiency with proven typing speed of Number WPM. Flexibility to work nights, weekends and holidays to offer optimal customer support.
Customer-focused Job Title skilled in growing customer base and increasing satisfaction. Well-organized and high-energy professional with personable telephone demeanor that regularly exceeds sales goals.
Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fleet management, City of Richmond, VA
08.2019 - 04.2020
- Auto and general maintenance HVAC work
Inbound Customer Service Representative
Rent-A-Center
02.2016 - 08.2019
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
, Housekeeping Staff
American Family Fitness
06.2014 - 10.2015
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Line Cook
Red Robin
07.2012 - 06.2014
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Giant Food Stores, LLC
08.2011 - 06.2012
Grocery Stocker
Giant Food Stores
02.2012 - 07.2012
- Checked for outdated and overripe grocery items and removed from inventory.
- Checked aisles for spills to complete quick clean-up.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Shift Manager
Defy Air Sports
03.2022 - Current
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
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Richmond County Technical Career Magnet School
Hermitage High
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Centura College
2021
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J Sargent Reynolds Community College
2013
Skills
- Information Updates
- Courteous with Strong Service Mindset
- Call Documentation
- Upselling Products and Services
Certification
Havc One And Two Certified?
Timeline
Shift Manager
Defy Air Sports
03.2022 - Current
Fleet management, City of Richmond, VA
08.2019 - 04.2020
Inbound Customer Service Representative
Rent-A-Center
02.2016 - 08.2019
, Housekeeping Staff
American Family Fitness
06.2014 - 10.2015
Line Cook
Red Robin
07.2012 - 06.2014
Grocery Stocker
Giant Food Stores
02.2012 - 07.2012
Giant Food Stores, LLC
08.2011 - 06.2012
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Richmond County Technical Career Magnet School
Hermitage High
undefined
Centura College
undefined
J Sargent Reynolds Community College
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