Results-oriented Project Manager experienced in optimizing resource allocation and enhancing service delivery efficiency. Achieved impactful process improvements through strategic planning, budget management, and risk assessment. Focused on fostering team collaboration and adapting to evolving organizational needs.
Work History
Project Manager
15 Years 8 Months
AVI Systems | 01.2011 - Current
Led Engineering & Install Teams to complete within deadlines & budget constraints.
Led cross-functional teams to deliver projects on time and within scope.
Implemented risk management strategies to mitigate project challenges effectively.
Worked cross-regional with many other offices and subcontractors outside the Chicago region as well as overseas.
Worked with Management on budget forecasts and manpower needs.
Assisted in rollout of new software rollouts.
Provided detailed project status updates to stakeholders and executive management.
Service Coordinator / Manager
7 Years 11 Months
AVI Systems | 01.2003 - 12.2010
Coordinated service schedules to optimize resource allocation and enhance customer satisfaction.
Developed budgets for new and renewed Service Contracts.
Managed Service inventory tracking.
Implemented process improvements that enhanced service delivery efficiency and client engagement.
Analyzed customer feedback to identify trends, informing strategic adjustments in service offerings.
Mentored junior coordinators, fostering professional growth and enhancing team performance standards.
AV Install Technician
2 Years 11 Months
MCSI | 01.2000 - 12.2002
Installed and configured AV systems to meet customer specifications.
Collaborated with project managers to streamline installation workflows for efficiency.
Collaborated with Project Managers & Engineers to streamline installation workflows for efficiency.
Explosives Technician
4 Years 11 Months
United States Air Force | 01.1994 - 12.1998
Conducted maintenance and repair of explosive ordinance systems, ensuring operational readiness and safety compliance.
Implemented process improvements in equipment inspections, increasing efficiency and reducing downtime.
Led cross-functional project teams in developing innovative solutions to enhance mission capabilities and effectiveness.