CHAD EVARTS
Wildomar,CA
Summary
Dedicated service professional with a strong focus on effective team management and ensuring customer satisfaction. Experienced in coaching and training staff, establishing excellent rapport with clients. A self-motivated problem solver with exceptional communication and technical skills. Proven expertise in providing support to employees and resolving escalated customer complaints. Patient and empathetic, with a background in conflict resolution, including defending my employer in legal cases. A seasoned professional in shop management, bringing valuable experience in overseeing operations and ensuring smooth processes. Recognized for fostering team collaboration and consistently achieving results, while adapting effectively to dynamic environments. Skilled in inventory management and quality assurance, with a reputation for reliability.
Overview
36
36
years of professional experience
Work History
Fleet Shop Lead and Manager
San Diego Safari Park
06.2019 - Current
- Led team meetings, fostering open communication and collaboration among staff members for smoother operations.
- Resolved conflicts among staff members swiftly, maintaining a positive work environment conducive to high performance.
- Implemented efficient scheduling practices to optimize employee productivity and maintain appropriate staffing levels.
- Completed daily tasks accurately and on-time to support shop needs.
- Attend San diego county fleet electrification meetings to learn and collaborate with other companies about the newest technology for the upcoming mandates.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
Service Manager
Lake Elsinore Ford
10.2008 - 06.2019
- Daily operations of running a fast pace service department with 30-40 employees, along with handling all customer concerns and resolving them in a positive way
- Review of warranty repairs and submissions to ensure correct payments and billing are received the first time
- Responsible that all policies and procedures set forth by Ford are followed and ensure they are implemented for individual accountability for all of our employees
- Keep good relations with our outside vendors and review contracts with third party companies that are involved with the day to day workings of the service department
- Corrective counseling for employees and when necessary for hiring and firing of employees to keep the department staffed accordingly as well as watching the projected forecasts for the department and keeping within budget
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
Limousine Driver, Part Time
Sterling Rose Limousine
12.2003 - 12.2009
- Consistently recognized by management for providing superior customer service
- Created repeat business by developing long-term relationships with regular clients
- Reviewed weekly inventory charts and recorded facility needs
- Acquired a class B commercial drivers license with passenger endorsement and air brakes certified to drive large buses and groups of 20+ clients to events
- Updated logs and tracking documents accurately and according to schedule requirements.
Shop Foreman
Lake Elsinore Ford
01.2003 - 10.2008
- As a shop foreman, the Daily routine was to assist techs with repairs and communication between Ford and the technicians with the correct repairs
- Assisting the service advisers with customer needs and assisting the service Manager with keeping the shop safe and advise of any needed repairs to equipment or items within the shop that the technicians need to perform repairs correctly
- I also filled in as a service adviser for a 3 month period while the department was short staffed
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
Service Technician
Lake Elsinore Ford
01.2000 - 01.2003
- Ford certified Drive line technician from 1990 until 2003, received Master Technician certification in 1998
- diagnosed and repaired all driveline components on Ford vehicles. IE transmissions, axles, brakes, electronics.
- Consistently met or exceeded productivity goals by effectively managing time and prioritizing tasks accordingly.
- Maintained accurate records of time and materials required to perform repairs and service.
- Stayed current on industry trends, attending training seminars regularly to update skills as new technologies emerged in automotive repair.
Community College Automotive Instructor, Part Time
Cuyamaca College
01.1996 - 02.2001
- I had taught a automotive Drive line class at Cuyamaca College to the public with an average of 25-30 students per semester for 5 years
- I consistently received positive teacher evaluations every year from the students
- Developed strong rapport with students through consistent communication, fostering a positive learning environment.
- Facilitated student-led projects that encouraged teamwork, problem-solving, and hands-on learning experiences within the automotive field.
- Established goals for courses with organized outlines and detailed lessons.
Service Technician
El Cajon Ford
12.1988 - 04.2000
- Diagnosed and troubleshot problems, repairing, and restoring vehicles to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Diagnosed and repaired problems with electrical and mechanical systems.
Education
Associate of Science - Automotive
Cuyamaca College
El Cajon, Ca01.1990
Skills
- Exceptional communication skills
- Process and program development
- Staff development and training
- Customer service skills
- Local/state OSHA/EPA laws knowledge
- Salary structure/compensation analysis
- Organizational skills
- Vendor/contract negotiations
Accomplishments
- Service Department Manager, 2016, Placed 5th against approximately 200 other Ford Dealers in South West region and received top Honors from Ford Motor company with the E2 Excellence award for year over year sales, customer satisfaction and department training.
- E2 Excellence Award, 2013, Received E2 Excellence award from Ford Motor Company, ranked 25th of approximately 200 other Ford Dealers.
- Hertz Rental Car Acquisition, Spearheaded the acquisition of an on-site Hertz rental car branch within the dealership and managed the Hertz partnership relations on a weekly basis.
- Customer Satisfaction Rating, Received top Customer satisfaction rating from Ford and acquired Service Manager Master certification in December 2008.
- Ford Service Technician, Worked as a Drive line technician for 15 years and became a Master certified Ford technician in 1998.
Timeline
Fleet Shop Lead and Manager
San Diego Safari Park
06.2019 - Current
Service Manager
Lake Elsinore Ford
10.2008 - 06.2019
Limousine Driver, Part Time
Sterling Rose Limousine
12.2003 - 12.2009
Shop Foreman
Lake Elsinore Ford
01.2003 - 10.2008
Service Technician
Lake Elsinore Ford
01.2000 - 01.2003
Community College Automotive Instructor, Part Time
Cuyamaca College
01.1996 - 02.2001
Service Technician
El Cajon Ford
12.1988 - 04.2000
Associate of Science - Automotive
Cuyamaca College
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