Open To Work
Chad Ferguson
Pendleton,IN
Work Preference
Summary
Training manager with 10+ years of experience in project management and team collaboration. Created innovative training programs that align with organizational goals, resulting in significant improvements in employee performance and engagement.
Overview
20
20
years of professional experience
Work History
Orientation Leader
GEICO
Indianapolis
05.2012 - Current
- Guided new hires through onboarding paperwork and procedures at GEICO.
- Guided and mentored call center team members through training and coaching.
- Developed and coordinated training materials and resources to enhance employee integration.
- Conducted performance reviews to identify and address employee development needs.
- Analyzed call metrics to identify areas for training focus.
- Managed scheduling and staffing to optimize workforce efficiency.
- Led cross-functional teams to implement process improvements and operational efficiencies.
- Managed project timelines and deliverables to ensure goals were met consistently.
Training Manager
Staples
Indianapolis
05.2010 - 05.2012
- Implemented new learning techniques and industry best practices to enhance professional training effectiveness.
- Developed training programs to enhance diverse employee skills, aligning with organizational goals.
- Facilitated workshops on customer service and sales techniques.
- Conducted needs assessments using a variety of methods to identify and prioritize developmental needs.
- Scheduled meetings with stakeholders to identify and prioritize future learning needs.
- Sought and implemented continuous improvements by encouraging the team to leverage new digital tools.
Department Lead
K-MART
Kokomo, Indiana
05.2006 - 05.2010
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Communicated with managers of other departments to maintain transparency.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Supervised existing employees and recruited, interviewed and hired new ones.
Education
MBA - Organizational Leadership
Upper Iowa University
Fayette, Iowa, IA05.2025
Bachelor of Science - Business Administration And Management
Upper Iowa University
Fayette, Iowa, IA05.2023
Skills
- Training program design
- Curriculum development
- Staff training
- Performance evaluation
- Project management
- Team collaboration
- Leadership development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Certified Property and Casaulty Insurance License, License Number 884879
Accomplishments
- Collaborated with team of 156 in the development of Emergency Roadside Agents into Full Auto Service Agents.
- Achieved higher orientation certification for new highers by introducing KPI dashboards for Supervisors everyday tasks.
Quote
“Leadership isn’t about being in charge. It’s about taking responsibility when things go wrong and giving credit when they go right.”
John C. Maxwell
Languages
English
Native language
Interests
Leadership Development
Public Speaking
Team Building
Fantasy Football Strategy
Indianapolis Colts Football
Cooking & Recipe Experimentation
Harley Davidson
Timeline
Orientation Leader
GEICO
05.2012 - Current
Training Manager
Staples
05.2010 - 05.2012
Department Lead
K-MART
05.2006 - 05.2010
MBA - Organizational Leadership
Upper Iowa University
Bachelor of Science - Business Administration And Management
Upper Iowa University