Summary
Overview
Work History
Education
Skills
Timeline
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Chad Fletcher

Chad Fletcher

Colorado Springs,CO

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Housekeeper

PCSI, Inc.
11.2022 - 12.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Responded to requests from patrons for linens and toiletries.
  • Documented and reported necessary facility and building repairs observed.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.

Landscaper

Weisburg Landscape Maintenance
05.2022 - 08.2022
  • Maintained grounds by trimming, weeding and general clean-up.
  • Performed planting, watering, mulching and edging of lawns.
  • Removed weeds, hazards and debris from common pathways to improve usability.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Operated landscaping equipment with focus on safety and machine longevity.
  • Maintained routine landscaping schedules to boost lawn health.
  • Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
  • Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
  • Followed planned landscaping designs to determine placement of sod, sown grass, flowers and foliage.
  • Inspected machinery to spot damage and note needed maintenance repairs.
  • Developed lasting customer relationships and grew network over time.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
  • Operated skid steers, wheel loaders, forklifts and yard goats.

Fulfillment Specialist

Amazon
09.2021 - 04.2022
  • Received and delivered quality products to restaurant from supply warehouse on weekly schedule.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Checked inventory and selected products from specific locations based upon availability.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Entered package information into company's computer system.
  • Kept work areas neat, clean and free from debris.

Food Delivery

GrubHub
07.2018 - 10.2021
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Developed and maintained professional relations between customer, store personnel and company.
  • Logged hours, mileage and order-related activities with company's app to maintain detailed records.
  • Stayed in constant communication with dispatching team to quickly respond to delivery updates.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Handled customer concerns and issues effectively by Contacting Headquarters.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Stayed in open communication with existing customers to offer immediate access to new products.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.

Education

High School Diploma -

Community Prep High School
Colorado Springs, CO
05.2018

High School Diploma -

Doherty High School
Colorado Springs, CO
05.2018

Skills

  • Stocking Bathrooms
  • Green Cleaning Methods
  • Health and Safety Compliance
  • Trash Collection and Disposal
  • Damage and Theft Reporting
  • CDC Sanitation Guidelines
  • Replenish Supplies
  • Cleaning and Maintenance
  • Kitchen Cleaning and Dishwashing
  • Commercial Equipment Operations
  • Team Support and Collaboration
  • Guest Service and Support
  • Room and Public Space Cleaning
  • Equipment Disinfection
  • Electronic Communication
  • Special Requests

Timeline

Housekeeper

PCSI, Inc.
11.2022 - 12.2022

Landscaper

Weisburg Landscape Maintenance
05.2022 - 08.2022

Fulfillment Specialist

Amazon
09.2021 - 04.2022

Food Delivery

GrubHub
07.2018 - 10.2021

High School Diploma -

Community Prep High School

High School Diploma -

Doherty High School

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Chad Fletcher