Chad Fortner
Grass Lake,MI
Summary
Hardworking Retail Manager driven to maximize guest satisfaction with exceptional customer service. Train, discipline and motivate team members to new levels of excellence. Proven history of effective leadership and maximized productivity.
Overview
21
21
years of professional experience
Work History
Food Lines Leader
Meijer
01.2024 - Current
- Followed up on accidents, problems and guest complaints in food line area and within overall Meijer store
- Collaborated with management to develop strategies for continuous improvement in production processes.
- Led team meetings to discuss performance goals, share best practices, and address any challenges faced on the job.
- Planned routine upkeep of store equipment and facilities for safe and efficient operations.
- Prepared staff schedules according to business forecast and maintained focus on wage control productivity standards and guest service scores.
- Facilitated inventory audits regularly, enabling accurate forecasting for future ordering requirements.
Food Line Leader
Meijer
06.2023 - 01.2024
- Followed up on accidents, problems and guest complaints in food line area and within overall Meijer store
- Collaborated with management to develop strategies for continuous improvement in production processes.
- Led team meetings to discuss performance goals, share best practices, and address any challenges faced on the job.
- Planned routine upkeep of store equipment and facilities for safe and efficient operations.
- Prepared staff schedules according to business forecast and maintained focus on wage control productivity standards and guest service scores.
- Facilitated inventory audits regularly, enabling accurate forecasting for future ordering requirements.
General Merchandise/Service Line Leader
Meijer
01.2022 - 06.2023
- Implemented safety protocols to minimize workplace accidents, ensuring a safe working environment for all employees.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
- Promoted continuous improvement initiatives by regularly reviewing existing procedures and suggesting improvements where applicable.
- Facilitated strong relationships between the GM/Service team and other departments within the store to promote collaboration.
- Developed performance metrics to monitor progress towards goals, allowing for data-driven decision making within the team.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role Line Leaders.
- Assisted in training new employees and implementing procedural changes.
Fresh Line Leader
Meijer
01.2022 - 01.2023
- Managed conflict resolution among team members, maintaining a cohesive work environment conducive to productivity.
- Met production targets and tight deadlines by collaborating closely with team members.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Assessed processes and production lines for proper setup per instructions and procedures.
- Monitored product quality to achieve superior quality reputation.
- Monitored employee performance to determine need for additional education and training.
- Oversaw logistics and inventory management for storeroom.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Food Line Leader
Meijer
04.2019 - 01.2022
- Followed up on accidents, problems and guest complaints in food line area and within overall Meijer store
- Collaborated with management to develop strategies for continuous improvement in production processes.
- Led team meetings to discuss performance goals, share best practices, and address any challenges faced on the job.
- Planned routine upkeep of store equipment and facilities for safe and efficient operations.
- Prepared staff schedules according to business forecast and maintained focus on wage control productivity standards and guest service scores.
- Facilitated inventory audits regularly, enabling accurate forecasting for future ordering requirements.
Food Line Leader
Meijer
07.2018 - 04.2019
- Followed up on accidents, problems and guest complaints in food line area and within overall Meijer store
- Collaborated with management to develop strategies for continuous improvement in production processes.
- Led team meetings to discuss performance goals, share best practices, and address any challenges faced on the job.
- Planned routine upkeep of store equipment and facilities for safe and efficient operations.
- Prepared staff schedules according to business forecast and maintained focus on wage control productivity standards and guest service scores.
- Facilitated inventory audits regularly, enabling accurate forecasting for future ordering requirements.
Assistant Remodel Coordinator
Meijer
09.2017 - 07.2018
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong communication and organizational skills through working on group projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proved successful working within tight deadlines and a fast-paced environment.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
General Merchandise/Service Line Leader
Meijer
08.2015 - 09.2017
- Implemented safety protocols to minimize workplace accidents, ensuring a safe working environment for all employees.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
- Promoted continuous improvement initiatives by regularly reviewing existing procedures and suggesting improvements where applicable.
- Facilitated strong relationships between the GM/Service team and other departments within the store to promote collaboration.
- Developed performance metrics to monitor progress towards goals, allowing for data-driven decision making within the team.
- Assisted in training new employees and implementing procedural changes.
Food Line Leader
Meijer
05.2011 - 08.2015
- Implemented safety protocols to minimize workplace accidents, ensuring a safe working environment for all employees.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
- Promoted continuous improvement initiatives by regularly reviewing existing procedures and suggesting improvements where applicable.
- Facilitated strong relationships between the GM/Service team and other departments within the store to promote collaboration.
- Developed performance metrics to monitor progress towards goals, allowing for data-driven decision making within the team.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role Line Leaders.
- Assisted in training new employees and implementing procedural changes.
Third Shift Grocery Team Leader
Meijer
01.2010 - 05.2011
- Optimized product placement on shelves for better visibility and ease of access for customers.
- Promoted a safe work environment by enforcing safety protocols and addressing any potential hazards promptly.
- Increased customer satisfaction by efficiently managing and organizing grocery department operations.
- Implemented loss prevention measures to minimize shrinkage while maintaining a positive shopping experience for customers.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Grocery Team Member
Meijer
01.2008 - 01.2010
- Worked closely with department managers to achieve better stock rotation practices, reducing spoilage rates significantly over time.
- Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
- Used in-store system to locate inventory and place special orders for customers.
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
Aircraft Rescue Firefighter
United States Marine Corps
08.2003 - 11.2007
- Assisted with search-and-rescue missions within the airport vicinity, locating missing persons and providing critical support for life-saving operations.
- Ensured timely response to aircraft fires by maintaining proficiency in specialized firefighting techniques such as foam application and high-reach extendable turret operation.
- Promoted a culture of safety within the firefighting unit by participating in regular training sessions and consistently applying learned techniques on the job.
- Maintained close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
- Collaborated with local fire departments to enhance mutual aid capabilities, resulting in improved response times during large-scale emergencies.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Conducted fire drills and trained new recruits in use of firefighting equipment.
- Enhanced crew safety awareness with frequent briefings on potential hazards, ensuring proper risk assessment procedures were followed before engaging in firefighting operations.
- Expedited airport disaster management by collaborating with other emergency responders, ensuring seamless communication and coordination during incidents.
- Completed training to stay in peak physical fitness and handle challenging tasks.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Provided support during airport disaster drills, ensuring accurate representation of real-world scenarios to improve overall preparedness levels.
- Diagnosed and located hazardous materials and other sources of fires.
- Inspected fire and life safety systems and equipment for proper placement at properties.
- Upheld a high standard of environmental stewardship by following hazardous materials containment procedures during fuel spills or chemical releases at the airport grounds.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Increased overall firefighting effectiveness through continuous skill development, participating in regular drills and attending advanced training courses.
- Performed maintenance on water tanks, fire hoses and other firefighting equipment.
- Enhanced aircraft rescue response time by conducting thorough pre-fire planning and organizing efficient training sessions.
- Supported the development of new firefighters by serving as a mentor, providing guidance on best practices and sharing personal experiences from past incidents.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
High School Diploma -
Chelsea High School
Chelsea, MINo Degree - Airfield Firefighting
Goodfellow Air Force Base
San Angelo, TXSkills
- Equipment Purchasing
- Timesheet Organization
- Food and Beverage Service
- Opening and closing procedures
- Food production management
- Staff Management
- Flexible and Adaptable
- Team building
- Orientation and Onboarding
- ServSafe Food Manager
Timeline
Food Lines Leader
Meijer
01.2024 - Current
Food Line Leader
Meijer
06.2023 - 01.2024
General Merchandise/Service Line Leader
Meijer
01.2022 - 06.2023
Fresh Line Leader
Meijer
01.2022 - 01.2023
Food Line Leader
Meijer
04.2019 - 01.2022
Food Line Leader
Meijer
07.2018 - 04.2019
Assistant Remodel Coordinator
Meijer
09.2017 - 07.2018
General Merchandise/Service Line Leader
Meijer
08.2015 - 09.2017
Food Line Leader
Meijer
05.2011 - 08.2015
Third Shift Grocery Team Leader
Meijer
01.2010 - 05.2011
Grocery Team Member
Meijer
01.2008 - 01.2010
Aircraft Rescue Firefighter
United States Marine Corps
08.2003 - 11.2007
High School Diploma -
Chelsea High School
No Degree - Airfield Firefighting
Goodfellow Air Force Base