Chad Foster
DeLand
Summary
Experienced Insurance Sales and Service Professional with over a decade of success across personal lines, flood and wind policy underwriting, customer support, and agent training. Licensed in 49 states with hands-on expertise in NFIP, TWIA, SCWHUA, NCJUA, and CEA programs. Proven ability to improve policy accuracy, support compliance, deliver client-focused insurance solutions, and develop training programs that enhance agent effectiveness. Recognized for strong communication, technical accuracy, and commitment to operational excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Inside Sales Representative / ASSET Sales & Service
Liberty Mutual Insurance
Lake Mary
03.2015 - Current
- Designed and led NFIP training programs for new Flood Sales Agents to enhance accuracy and consistency in policy binding (recognized with Spotlight/Shine Awards).
- Provided end-to-end support for NFIP and wind policies across NC, SC, and TX, including quoting, binding, endorsing, and policy servicing.
- Delivered coverage recommendations and policy guidance to prospective clients using a consultative sales approach.
- Collaborated with underwriting to evaluate client risk and apply correct rating guidelines for policy issuance.
- Maintained accurate records in compliance with internal systems and audit requirements.
- Supported team members and served as a knowledge resource for flood policy and underwriting questions.
Sales Product Specialist
Sears Home Improvement
Longwood
03.2009 - 03.2015
- Recovered leads and reconnected with previous prospects to maximize sales opportunities via phone and online outreach.
- Scheduled appointments and closed sales for specialized home improvement services, focusing on higher-complexity offerings.
- Delivered excellent customer service and maintained positive relationships throughout the sales cycle.
- Participated in continuous training to stay current on evolving product lines and sales strategies.
Team Manager – HVAC Department
- Supervised, coached, and supported a team of 20–25 call center agents handling HVAC service inquiries and scheduling.
- Monitored KPIs including quality assurance, schedule adherence, and conversion rates to guide agent performance.
- Resolved customer complaints and escalations to ensure timely service and satisfaction.
- Reviewed and updated SOPs to improve efficiency and service quality.
Training Team Manager
- Created and facilitated training materials including job aids, scripts, and knowledge assessments for various business units.
- Delivered training using adult learning principles to increase agent readiness and reduce ramp-up time.
- Oversaw all training-related HR functions including hiring, onboarding, evaluations, and development planning.
Skills
- Insurance and licensing expertise
- Policy underwriting
- Flood and wind policy management
- Sales and client support
- Consultative selling techniques
- Lead engagement strategies
- Client retention initiatives
- Training and development programs
- Agent onboarding and coaching
- Workshop facilitation skills
- Call center leadership
- Quality assurance practices
- Performance management strategies
- SOP development and escalation resolution
- CRM systems proficiency
- Insurance quoting platforms knowledge
- Microsoft Office Suite proficiency
Certification
- Licensed Property & Casualty Agent (20-44) – Florida, 2015
- Licensed Flood Insurance Agent – Florida, 2015
- Additional Training & Certifications:
- - Dell Laptop/Desktop Certification
- - Adult Learning Methods
- - Facilitation Skills Workshop – Level 1
- - Transition to Leadership
Timeline
Inside Sales Representative / ASSET Sales & Service
Liberty Mutual Insurance
03.2015 - Current
Sales Product Specialist
Sears Home Improvement
03.2009 - 03.2015
Team Manager – HVAC Department
Training Team Manager
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