Chad Fouss
Rosemount,MN
Summary
Knowledgeable retail professional with proven ability to drive regional success through strategic planning and effective team leadership. Successfully managed multi-million-dollar budgets and optimized operational efficiency across diverse markets. Demonstrated expertise in forging strong client relationships and leveraging data-driven insights to exceed revenue targets.
Overview
23
23
years of professional experience
Work History
Regional Director
Rally House
01.2024 - Current
- Oversee all retail store and event operations within Upper Midwest states producing over $100M in revenue.
- Grew region 40% in size in 10 months, successfully opening 25 new locations and introducing brand to 4 new markets.
- Chosen to lead committee responsible for company-wide overhaul of daily visual and operational processes within the first quarter.
- Owner of a successful transformation of acquired companies during the peak event season driving company-leading revenue.
- Responsible for all aspects of 3 complex acquisitions within 18 months.
- Led regional operations to enhance customer engagement and drive brand loyalty.
- Developed strategic partnerships with local vendors to optimize supply chain efficiency.
Regional Director
David's Bridal
06.2021 - 01.2024
- Oversaw all retail operations in 28 high-volume locations across 7 states.
- Improved customer service from worst in company to leading results within first 6 months.
- Produced company leading regional profitability for 2021 and 2022 by balancing financial controls and business acumen accountability.
- Elevated regional performance by recruiting, mentoring, and retaining top talent filling all open management roles within first quarter.
- Awards: 2022 MVP, #1 Excellence Profitability, #1 Excellence Customer Service, #1 Excellence Sales Performance.
- Implemented training programs for management teams to improve staff performance and retention.
- Analyzed market trends to inform inventory management and merchandising strategies.
District Manager
Ann Inc. - LOFT
03.2020 - 06.2021
- Oversaw all aspects of retail operations within 17 locations across 7 Upper Midwest states.
- Responsible for the successful implementation of COVID safe associate and client store experience processes and procedures.
- Successfully innovated visual merchandising through acumen based analysis leading to strategy change throughout region.
- Led district operations to drive sales performance and achieve key business objectives.
- Mentored store managers to enhance team leadership and operational efficiency across multiple locations.
Director Of Retail Operations
eyebobs Eyewear
03.2019 - 03.2020
- Oversaw all aspects of retail operations including employee relations, customer experience and financial results.
- Responsible for retail expansion, store design and the successful opening of each new location.
- Developed operational processes for store standards and consistency including the creation of an employee handbook and SOP manual.
- Directed strategic initiatives to enhance retail performance and customer engagement across multiple locations.
- Created and implemented simplified selling model which raised customer conversion rate as well as average transaction across all product categories.
- Refined and executed performance management tools to assess and develop current and new staff members.
- Collaborate regularly with product design team to evolve inventory assortment and depth to increase inventory turn.
- Streamlined operational processes, improving inventory management and reducing stock discrepancies.
Regional Brand Director
GYMBOREE GROUP
07.2014 - 03.2019
- Oversaw all retail and talent operations in 141 Crazy 8 brand locations; supervising 11 district managers with total sales revenue of $150M.
- Developed and executed regional brand strategies to enhance market presence.
- Collaborated with cross-functional teams to align marketing initiatives with brand objectives.
- Had direct role in brand direction with corporate brand team crafting product, marketing, and merchandising direction.
- Was responsible for creation of brand specific selling model and training materials including video modules rolled out to all stores.
- Held temporary Store Operation Director position overseeing Store Construction, Procurement as well as Repair and Maintenance departments simultaneously leading successful field regional leadership team.
Regional Director
PACIFIC SUNWEAR
08.2010 - 07.2014
- Oversaw talent, selling, merchandising, and operations in 143 locations, supervising 11 district managers and one senior district manager, with total sales revenue of $155,000,000.
- Developed district manager to regional director and mentored numerous store managers to multi-units leaders.
- Played role in creation of talent management culture, including development of job descriptions, competency model training and performance management process.
- Assumed ownership of operations division of responsibility in the field, leading team of seven district managers to improve operational efficiency, policies and procedures throughout 2012.
- Owned growth division of responsibility in the field, providing leadership for team of five district managers to improve customer loyalty through private-label credit card, email database and online customer fulfillment throughout 2013.
Regional Director
GAP INCORPORATED
03.2003 - 07.2009
- Oversaw all operational aspects within multiple complex Gap brand locations.
- Responsible for simultaneously driving all business results within Gap brand, GapKids, BabyGap and GapBody sub-brands.
- Managed all operational and real estate aspects across Midwest region, comprised of eight district teams with approximately 2,300 members and total sales revenue of $225,000,000.
- Served as member of Gap re-launch facilitation team, responsible for training over 100 leaders.
- Brought overall region results from bottom to top within 18 months.
- Received Bravo and Exceed Award for role in helping to develop business acumen training, utilized to further develop skills of 1,200 general managers.
Education
Pre-Optometry - Business Management
THE OHIO STATE UNIVERSITY
Columbus, OH, USBachelor of Science - Business Management
UNIVERSITY OF PHOENIX
12.2010
Skills
- Collaborative teamwork
- Effective communication
- Achievement-driven
- Project execution
- Effective problem resolution
- Strong interpersonal skills
- Detail-oriented
- Customer engagement
- Client engagement
- Team development
- Team leadership
- Delivering presentations
Timeline
Regional Director
Rally House
01.2024 - Current
Regional Director
David's Bridal
06.2021 - 01.2024
District Manager
Ann Inc. - LOFT
03.2020 - 06.2021
Director Of Retail Operations
eyebobs Eyewear
03.2019 - 03.2020
Regional Brand Director
GYMBOREE GROUP
07.2014 - 03.2019
Regional Director
PACIFIC SUNWEAR
08.2010 - 07.2014
Regional Director
GAP INCORPORATED
03.2003 - 07.2009
Bachelor of Science - Business Management
UNIVERSITY OF PHOENIX
Pre-Optometry - Business Management
THE OHIO STATE UNIVERSITY