Chad Franks
St Johns,USA
Summary
Designed scalable architectures and optimized infrastructure efficiency within high-availability environments to support organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior DevOps Engineer
Moneycorp
St Johns, FL
10.2021 - Current
- Developed robust CI/CD pipelines leveraging Terraform and Azure DevOps, enhancing automation of IaC deployments and reducing deployment latency.
- Developed and implemented PowerShell and API-driven scripts to automate migration processes, enhancing platform reliability and maintaining continuous observability of systems.
- Implemented and maintained containerization strategies for critical applications, enhancing operational reliability and efficiency.
- Developed and implemented IAM and RBAC strategies focused on optimizing subscription management and safeguarding network security.
- Achieved optimal performance of Microsoft 365 hybrid environment through effective administration of Exchange Online, Intune, and Entra. Enhanced user engagement by resolving technical challenges promptly. Improved system reliability and user productivity through proactive management strategies.
Senior System Engineer
L3 Harris
St Johns, FL
03.2021 - 10.2021
- Developed and deployed CyberArk solutions for IAM, reinforcing security measures and safeguarding critical enterprise service accounts.
- Oversaw configuration management database (CMDB) and ServiceNow workflows, ensuring effective IT service management and comprehensive system observability for 120+ internal applications.
- Executed troubleshooting and optimization of Microsoft SQL database queries, safeguarding data integrity for critical project management systems.
- Achieved seamless integration of Microsoft 365 environment through effective planning and implementation. Enhanced device and security management via Exchange Online and Intune at L3Harris.
Senior Systems Engineer
Bank of America
Jacksonville, USA
11.2019 - 04.2021
- Executed comprehensive migration of Active Directory and Citrix environments, managing 40,000+ objects and implementing Group Policy Objects to enforce compliance with security standards.
- Facilitated transition of 120 physical servers to virtualized environments, significantly improving infrastructure efficiency and enabling private cloud capabilities.
Senior Systems Engineer / Solutions Expert
FIS Global
Jacksonville, USA
10.2015 - 10.2019
- Executed Azure cloud installations and migrations for Microsoft 365 environments.
- Designed and implemented multi-forest Active Directory architectures and trusts to enhance secure cross-domain resource access.
- Diagnosed and enhanced networking infrastructure, focusing on load balancing, DNS, and firewalls.
Senior Systems Engineer
Blue Cross Blue Shield of Florida
Jacksonville, USA
10.2014 - 10.2015
- Executed administration of Netscaler load balancing for over 30,000 users, ensuring optimal performance and high availability of healthcare diagnostic portals.
- Executed migration of over 300 legacy applications to modernized IIS environments, ensuring enhanced compatibility with updated diagnostic software.
CSX Citrix Engineer
Citrix
Jacksonville, USA
05.2013 - 10.2014
- Administered a comprehensive infrastructure of over 15,000 servers, prioritizing system performance and continuous uptime.
- Executed comprehensive migration of 300+ servers to upgraded operating systems, reinforcing infrastructure reliability throughout extensive transition phases.
System Architect / System Engineer
Lender Processing Services, Inc LPS
Jacksonville, USA
10.2012 - 04.2013
- Designed and implemented integrated environment architectures alongside cross-functional teams, ensuring compliance with scalability standards.
- Collaborated with security assurance teams to validate compliance with service level agreements and support infrastructure as code audit processes.
Senior Systems Engineer
Crowley Maritime Corporation
Jacksonville, USA
06.2007 - 10.2012
- Executed strategies for managing multiple Active Directory environments, focusing on the establishment of child domains and complex forest trusts to improve identity management efficiency.
- Engineered and implemented Microsoft 365 installation strategy, ensuring seamless integration on over 5000 desktops.
- Monitored project expenditures and schedules to guarantee alignment with budgetary constraints and timelines.
Education
MBA - Information Management
University of Phoenix
Jacksonville, FL08.2016
Skills
Aws
Infrastructure as Code
Terraform
Cloud Operations
Site Reliability Engineering
Network Security
Iam
Active Directory
RBAC
Cloud Identity Management
PowerShell
Azure DevOps
Docker
Troubleshooting
System Observability
Microsoft 365
Technical Decision Making
Collaboration
Problem Solving
Microservices architecture
Cloud computing expertise
Containerization technologies
Security best practices
Monitoring and logging
Incident management
System design
Configuration management
Database administration
Performance tuning
Infrastructure automation
Continuous deployment
Continuous integration
Network operations
Version control systems
Disaster recovery
Virtualization technologies
Certification
- ITIL v3 Certified, AXELOS Jan 2015
- MCSE Windows 2003, Microsoft Jun 2006
Timeline
Senior DevOps Engineer
Moneycorp
10.2021 - Current
Senior System Engineer
L3 Harris
03.2021 - 10.2021
Senior Systems Engineer
Bank of America
11.2019 - 04.2021
Senior Systems Engineer / Solutions Expert
FIS Global
10.2015 - 10.2019
Senior Systems Engineer
Blue Cross Blue Shield of Florida
10.2014 - 10.2015
CSX Citrix Engineer
Citrix
05.2013 - 10.2014
System Architect / System Engineer
Lender Processing Services, Inc LPS
10.2012 - 04.2013
Senior Systems Engineer
Crowley Maritime Corporation
06.2007 - 10.2012
MBA - Information Management
University of Phoenix