Chad Frazier
Houston,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Sprinkler Fitter Apprentice
Western States Fire Protection Company
2008.08 - 2013.08
- Contributed to the growth of the company by consistently meeting or exceeding project deadlines.
- Showcased attention to detail when reading blueprints and specifications for each unique project assignment.
- Increased project success rates by mastering the use of specialized tools and equipment for installation tasks.
- Participated in ongoing education opportunities to continuously improve skills as a Sprinkler Fitter Apprentice.
Fire Sprinkler Service Foreman
Western States Fire Protection Company
2013.08 - 2017.08
- Increased customer satisfaction by addressing and resolving service-related issues promptly and efficiently.
- Ensured timely completion of projects by effectively managing work schedules, labor hours, and equipment usage.
- Installation, service and troubleshooting of automatic fire sprinkler systems along with all it's related equipment.
- Demonstrated technical expertise in diagnosing complex issues across various equipment types leading to prompt resolutions.
- Maintained a safe working environment for all team members through consistent enforcement of safety protocols and regular training sessions.
- Contributed to the growth of the company by consistently meeting or exceeding project deadlines.
- Maintained clear documentation of completed work orders, contributing to streamlined record-keeping processes within the company.
Sprinkler Construction/Service Foreman
Advantage Interest
2017.02 - 2018.03
- Ensured timely completion of projects by effectively managing work schedules, labor hours, and equipment usage.
- Developed strong relationships with clients, fostering loyalty and repeat business through excellent communication skills and attentive service.
- Increased customer satisfaction by addressing and resolving service-related issues promptly and efficiently.
- Installation, service and troubleshooting of automatic fire sprinkler systems along with all it's related equipment.
- Demonstrated technical expertise in diagnosing complex issues across various equipment types leading to prompt resolutions.
- Maintained a safe working environment for all team members through consistent enforcement of safety protocols and regular training sessions.
- Contributed to the growth of the company by consistently meeting or exceeding project deadlines.
- Maintained clear documentation of completed work orders, contributing to streamlined record-keeping processes within the company.
Fire Sprinkler Service Foreman
Allied Fire Protection
2018.03 - 2021.12
- Ensured timely completion of projects by effectively managing work schedules, labor hours, and equipment usage.
- Developed strong relationships with clients, fostering loyalty and repeat business through excellent communication skills and attentive service.
- Increased customer satisfaction by addressing and resolving service-related issues promptly and efficiently.
- Installation, service and troubleshooting of automatic fire sprinkler systems along with all it's related equipment.
- Demonstrated technical expertise in diagnosing complex issues across various equipment types leading to prompt resolutions.
- Maintained a safe working environment for all team members through consistent enforcement of safety protocols and regular training sessions.
- Contributed to the growth of the company by consistently meeting or exceeding project deadlines.
- Maintained clear documentation of completed work orders, contributing to streamlined record-keeping processes within the company.
Fire Sprinkler Service Superintendent
Allied Fire Protection
2021.12 - 2023.01
- Increased customer satisfaction by addressing and resolving service-related issues promptly and efficiently.
- Ensured timely completion of projects by effectively managing work schedules, labor hours, and equipment usage.
- Maintained a safe working environment for all team members through consistent enforcement of safety protocols and regular training sessions.
- Assisted in recruiting and training new team members, ensuring they were equipped with the necessary skills to excel within their roles.
- Partnered with vendors and suppliers to negotiate favorable pricing for parts and services, contributing to cost savings for the company.
- Streamlined repair processes by implementing efficient diagnostic procedures and troubleshooting techniques.
- Developed strong relationships with clients, fostering loyalty and repeat business through excellent communication skills and attentive service.
- Conducted performance evaluations for team members, identifying areas for improvement and providing constructive feedback on their work.
- Contributed to company growth by consistently meeting or exceeding monthly revenue targets through effective job management and resource allocation.
- Enhanced client trust by implementing transparent invoicing policies detailing labor charges and parts costs accurately.
- Collaborated with other departments to improve overall operational efficiency and customer satisfaction levels.
- Demonstrated technical expertise in diagnosing complex issues across various equipment types leading to prompt resolutions.
- Optimized inventory management by accurately tracking parts usage, ordering necessary supplies, and minimizing waste.
- Coordinated emergency response efforts during critical incidents, directing resources as needed to prioritize safety while minimizing disruption to operations.
- Led continuous improvement initiatives within the service department, identifying opportunities for process enhancements that increased overall efficiency.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored daily progress and work quality to provide guidance and direction to installers.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Deficiency Service Sales
Allied Fire Protection
2023.01 - Current
- Prepared detailed reports documenting inspection findings for clients including recommended corrective actions improving overall safety.
- Assisted clients with obtaining permits and certifications related to fire protection requirements, ensuring timely project completion.
- Reduced risks of fire incidents through regular maintenance and testing of fire protection equipment such as alarms, sprinklers, and extinguishers.
- Served as a liaison between clients, regulatory agencies, and internal teams to ensure clear communication of project objectives and expectations throughout the entire process.
- Attended monthly sales meetings and quarterly sales trainings.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Prepare and submit sales proposals including pricing and contractual terms.
Education
High School Diploma -
Eisenhower High School
Houston, TXNo Degree - General Studies
Seward County Community College
Liberal, KSSkills
- Strong Work Ethic
- Patience and Tolerance
- Goal-Oriented
- Active Learning
- Product Demonstration
- Client Relationship Building
- Product Knowledge
- Customer Complaint Resolution
- Meeting Sales Goals
Timeline
Deficiency Service Sales
Allied Fire Protection
2023.01 - Current
Fire Sprinkler Service Superintendent
Allied Fire Protection
2021.12 - 2023.01
Fire Sprinkler Service Foreman
Allied Fire Protection
2018.03 - 2021.12
Sprinkler Construction/Service Foreman
Advantage Interest
2017.02 - 2018.03
Fire Sprinkler Service Foreman
Western States Fire Protection Company
2013.08 - 2017.08
Sprinkler Fitter Apprentice
Western States Fire Protection Company
2008.08 - 2013.08
High School Diploma -
Eisenhower High School
No Degree - General Studies
Seward County Community College
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