Chad Frazier
Houston,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Sprinkler Fitter Apprentice
Western States Fire Protection Company
Houston, TX
08.2008 - 08.2013
- Contributed to the growth of the company by consistently meeting or exceeding project deadlines.
- Showcased attention to detail when reading blueprints and specifications for each unique project assignment.
- Increased project success rates by mastering the use of specialized tools and equipment for installation tasks.
- Participated in ongoing education opportunities to continuously improve skills as a Sprinkler Fitter Apprentice.
Fire Sprinkler Service Foreman
Western States Fire Protection Company
Houston, TX
08.2013 - 08.2017
- Increased customer satisfaction by addressing and resolving service-related issues promptly and efficiently.
- Ensured timely completion of projects by effectively managing work schedules, labor hours, and equipment usage.
- Installation, service and troubleshooting of automatic fire sprinkler systems along with all it's related equipment.
- Demonstrated technical expertise in diagnosing complex issues across various equipment types leading to prompt resolutions.
- Maintained a safe working environment for all team members through consistent enforcement of safety protocols and regular training sessions.
- Contributed to the growth of the company by consistently meeting or exceeding project deadlines.
- Maintained clear documentation of completed work orders, contributing to streamlined record-keeping processes within the company.
Sprinkler Construction/Service Foreman
Advantage Interest
Houston, TX
02.2017 - 03.2018
- Ensured timely completion of projects by effectively managing work schedules, labor hours, and equipment usage.
- Developed strong relationships with clients, fostering loyalty and repeat business through excellent communication skills and attentive service.
- Increased customer satisfaction by addressing and resolving service-related issues promptly and efficiently.
- Installation, service and troubleshooting of automatic fire sprinkler systems along with all it's related equipment.
- Demonstrated technical expertise in diagnosing complex issues across various equipment types leading to prompt resolutions.
- Maintained a safe working environment for all team members through consistent enforcement of safety protocols and regular training sessions.
- Contributed to the growth of the company by consistently meeting or exceeding project deadlines.
- Maintained clear documentation of completed work orders, contributing to streamlined record-keeping processes within the company.
Fire Sprinkler Service Foreman
Allied Fire Protection
Pearland, TX
03.2018 - 12.2021
- Ensured timely completion of projects by effectively managing work schedules, labor hours, and equipment usage.
- Developed strong relationships with clients, fostering loyalty and repeat business through excellent communication skills and attentive service.
- Increased customer satisfaction by addressing and resolving service-related issues promptly and efficiently.
- Installation, service and troubleshooting of automatic fire sprinkler systems along with all it's related equipment.
- Demonstrated technical expertise in diagnosing complex issues across various equipment types leading to prompt resolutions.
- Maintained a safe working environment for all team members through consistent enforcement of safety protocols and regular training sessions.
- Contributed to the growth of the company by consistently meeting or exceeding project deadlines.
- Maintained clear documentation of completed work orders, contributing to streamlined record-keeping processes within the company.
Fire Sprinkler Service Superintendent
Allied Fire Protection
Pearland, TX
12.2021 - 01.2023
- Increased customer satisfaction by addressing and resolving service-related issues promptly and efficiently.
- Ensured timely completion of projects by effectively managing work schedules, labor hours, and equipment usage.
- Maintained a safe working environment for all team members through consistent enforcement of safety protocols and regular training sessions.
- Assisted in recruiting and training new team members, ensuring they were equipped with the necessary skills to excel within their roles.
- Partnered with vendors and suppliers to negotiate favorable pricing for parts and services, contributing to cost savings for the company.
- Streamlined repair processes by implementing efficient diagnostic procedures and troubleshooting techniques.
- Developed strong relationships with clients, fostering loyalty and repeat business through excellent communication skills and attentive service.
- Conducted performance evaluations for team members, identifying areas for improvement and providing constructive feedback on their work.
- Contributed to company growth by consistently meeting or exceeding monthly revenue targets through effective job management and resource allocation.
- Enhanced client trust by implementing transparent invoicing policies detailing labor charges and parts costs accurately.
- Collaborated with other departments to improve overall operational efficiency and customer satisfaction levels.
- Demonstrated technical expertise in diagnosing complex issues across various equipment types leading to prompt resolutions.
- Optimized inventory management by accurately tracking parts usage, ordering necessary supplies, and minimizing waste.
- Coordinated emergency response efforts during critical incidents, directing resources as needed to prioritize safety while minimizing disruption to operations.
- Led continuous improvement initiatives within the service department, identifying opportunities for process enhancements that increased overall efficiency.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored daily progress and work quality to provide guidance and direction to installers.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Deficiency Service Sales
Allied Fire Protection
Pearland, TX
01.2023 - Current
- Prepared detailed reports documenting inspection findings for clients including recommended corrective actions improving overall safety.
- Assisted clients with obtaining permits and certifications related to fire protection requirements, ensuring timely project completion.
- Reduced risks of fire incidents through regular maintenance and testing of fire protection equipment such as alarms, sprinklers, and extinguishers.
- Served as a liaison between clients, regulatory agencies, and internal teams to ensure clear communication of project objectives and expectations throughout the entire process.
- Attended monthly sales meetings and quarterly sales trainings.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Prepare and submit sales proposals including pricing and contractual terms.
Education
High School Diploma -
Eisenhower High School
Houston, TXNo Degree - General Studies
Seward County Community College
Liberal, KSSkills
- Strong Work Ethic
- Patience and Tolerance
- Goal-Oriented
- Active Learning
- Product Demonstration
- Client Relationship Building
- Product Knowledge
- Customer Complaint Resolution
- Meeting Sales Goals
Timeline
Deficiency Service Sales
Allied Fire Protection
01.2023 - Current
Fire Sprinkler Service Superintendent
Allied Fire Protection
12.2021 - 01.2023
Fire Sprinkler Service Foreman
Allied Fire Protection
03.2018 - 12.2021
Sprinkler Construction/Service Foreman
Advantage Interest
02.2017 - 03.2018
Fire Sprinkler Service Foreman
Western States Fire Protection Company
08.2013 - 08.2017
Sprinkler Fitter Apprentice
Western States Fire Protection Company
08.2008 - 08.2013
High School Diploma -
Eisenhower High School
No Degree - General Studies
Seward County Community College