Chad Frieze
Summary
Proven track record in enhancing inventory management and customer satisfaction at Lindeman Tractor, showcasing expertise in returns processing and exceptional team collaboration. Leveraged strong negotiation skills to secure cost savings and fostered supplier relationships, driving efficiency and productivity. Achieved notable improvements in parts availability and service quality, contributing to increased sales opportunities.
Overview
10
10
years of professional experience
Work History
Parts Specialist Shipping and Receiving/ Inventory
Lindeman Tractor
05.2021 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Adhered to company guidelines for performance and compliance.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Route Delivery Driver
UPS
04.2014 - 04.2021
- Conducted daily vehicle inspections, addressing any maintenance needs for optimal performance.
- Completed accurate documentation of each delivery, maintaining organized records for reference purposes.
- Operated various types of vehicles skillfully, adapting to different sizes and weight capacities as required per route assignments.
- Built strong relationships with customers, resulting in repeat business and positive feedback.
- Collaborated with dispatchers to resolve any delivery issues or discrepancies promptly.
- Loaded and unloaded trucks efficiently, minimizing potential for damaged goods during transport.
- Increased overall productivity by implementing effective time management strategies while on the road.
- Contributed to team success by assisting fellow drivers when needed or requested by supervisors.
Education
Ged -
Iowa Western Community College
Council Bluffs, IASkills
Returns processing
Timeline
Parts Specialist Shipping and Receiving/ Inventory
Lindeman Tractor
05.2021 - Current
Route Delivery Driver
UPS
04.2014 - 04.2021
Ged -
Iowa Western Community College
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