Chad Gage
Farmington,NY
Summary
Highly driven customer focused hospitality professional with experience in delivering an exceptional guest experience. Passionate about hospitality, food and beverage, and achieving the highest level of customer success and retention possible. Proficiency in team development, training, establishing procedures and protocols, and maximizing efficiency to optimize operations. Past work demonstrates significant impact on overall success of operations through hands on leadership, enhanced organization, innovative problem solving, percipient decision making and efficient use of resources.
Overview
23
23
years of professional experience
Work History
TASTING ROOM & EVENTS MANAGER
Star Cider
Canandaigua, NY
04.2019 - 04.2020
- Oversaw the opening of new Cidery in Candaigua, NY
- Managed all front of the house operations
- Managed food preparation and ensured premium quality
- Implemented training procedures and protocols
- Booked entertainment and established contracts
- Point of Sale system development and programming
- Beverage and merchandise inventory management
- Cash handling and reconciliation management
- Development and execution of cocktails
- Fresh preparation of all cocktail ingredients
- Facilitating wholesale orders and cultivating relationships within the local community
- Scheduling and labor cost management
- Special Event management and facilitation
FOOD & BEVERAGE DIRECTOR
Bristol Harbour Lodge & Golf Club
Canandaigua, NY
05.2018 - 01.2019
- Development of all restaurant beverage menus, wedding and special event bar packages and enhancements
- Coordinated all wedding tastings, working directly with the brides and grooms and their families
- Coordinated member event functions and special events
- Development of special event P&L worksheets
- Beverage Purchaser for all food and beverage outlets
- Maintained and organized beverage inventory and routinely met forecasted beverage cost margin
- Analyzed financial data such as menu item reporting and profit margins to make recommendations to ownership
- Open Table system development and maintenance
- Point of sale system database development, implementation and training
- Food and Beverage department budget development
- Development of beverage cart procedures and protocols
- Provided guidance and mentorship for many employees
RESTAURANT MANAGER
Bristol Harbour Lodge & Golf Club
Canandaigua, NY
04.2017 - 05.2018
- Implemented effective training methods
- Food and Beverage staff development and development
- Point Of Sale database programming and organizing
- Assisted with food preparation during peak business times and expedited weddings and a la carte services
- Wine List, restaurant and special event menu development
- Beverage purchaser for all food and beverage outlets including restaurant, banquets, cafe and pro shop
- Routinely met forecasted beverage cost figures
- Scheduling and labor cost control
TASTING ROOM & EVENTS MANAGER
Ravines Wine Cellars
Geneva, NY
04.2016 - 08.2016
- Managed operations at two Tasting Room locations, in Geneva, NY and Hammondsport, NY
- Trained all employees on customer service and tasting procedures and protocols
- Executed and supervised food preparation
- Coordinated special events including Wine Club member events, wine dinners, rehearsal dinners and weddings
- Developed and formatted tasting menus for both locations
- Scheduled employees and managed labor cost
- Developed and maintained cash handling and cash reconciliation procedures and protocols
- Inventory management and beverage cost control
- Facilitated inventory delivery from Seneca Lake production facility to Keuka Lake Tasting Room
RESTAURANT MANAGER
Ramada Geneva Lakefront
Geneva, NY
09.2014 - 04.2016
- Beverage purchaser, beverage inventory management, food inventory management
- Established food and beverage cost control initiatives for food, beverage and labor
- Wine List and menu development and formatting
- Wine Spectator Best of Excellence Award winner - 2015
- Development of training systems, and operational procedures and protocols
- Routinely exceeded forecasted revenue figures
- Routinely met budgeted beverage cost figures
- Wedding, holiday and special event management
- Point of Sale database development and maintenance
- Scheduling and labor cost control
- Payroll administration and other HR related duties
- Entertainment booking and contract execution
- Maintained relationships with many Finger Lakes winemakers and the overall local community
- Employee and team development
- Organized and conducted weekly beverage class, inviting local winemakers in to give a presentation on their wine, the Finger Lakes and to answer questions from the staff
RESTAURANT MANAGER
The Strathallan Hotel: A Doubletree By Hilton
Rochester, NY
03.2013 - 09.2014
- Development and maintenance of Micros Point Of Sale system database
- Scheduling, Open Table reservation management
- Training in accordance to Hilton standards
- Routinely exceeded forecasted revenue figures
- SALT scores (Service and Loyalty Tracking) routinely ranked in Top 10 of over 300 worldwide properties
- Implemented of new procedures and protocols
- Streamlined Room Service operations to maximize efficiency and deliver outstanding guest experience
RESTAURANT MANAGER
The Inn On The Lake
Canandaigua, NY
09.2005 - 03.2011
- Beverage purchaser, inventory management and cost control
- Wine List and menu development and formatting
- Wine Spectator 'Best of Excellence Award’ winner 2005 - 2011
- Development of training systems, and operational procedures and protocols
- Routinely exceeded forecasted revenue figures
- Routinely met budgeted beverage cost figures
- Wedding, holiday and special event management
- Point of Sale database development and maintenance
- Scheduling and labor cost control
- Payroll administration and other HR related duties
- Entertainment booking and contract execution
SUPERVISOR, SERVER, BARTENDER, HOST
The Inn On The Lake
Canandaigua, NY
09.1997 - 09.2005
- Demonstrated commitment to excellence as a lead server, consistently delivering outstanding hospitality and service.
Education
Associate of Arts - Social Sciences
Finger Lakes Community College
Canandaigua, NY12.2012
Skills
- Team Leadership, Mentoring
- Problem Solving, Multi-Tasking
- Employee Development
- Training Program Development
- Communication & Listening
- Beverage Purchasing, Menu Item Pricing and Cost Control
- Food and Beverage Inventory Management, Revenue Management
- Wine List and Menu Development
- Payroll, Scheduling and Human Resources
- Procedure and Protocol Implementation
- Budget Development
- Special Event Management
- Fluent in Microsoft Word and Excel
- Fluent in various POS systems
- Fluent in various Reservation systems
- Cash Handling and Reconciliation
Timeline
TASTING ROOM & EVENTS MANAGER
Star Cider
04.2019 - 04.2020
FOOD & BEVERAGE DIRECTOR
Bristol Harbour Lodge & Golf Club
05.2018 - 01.2019
RESTAURANT MANAGER
Bristol Harbour Lodge & Golf Club
04.2017 - 05.2018
TASTING ROOM & EVENTS MANAGER
Ravines Wine Cellars
04.2016 - 08.2016
RESTAURANT MANAGER
Ramada Geneva Lakefront
09.2014 - 04.2016
RESTAURANT MANAGER
The Strathallan Hotel: A Doubletree By Hilton
03.2013 - 09.2014
RESTAURANT MANAGER
The Inn On The Lake
09.2005 - 03.2011
SUPERVISOR, SERVER, BARTENDER, HOST
The Inn On The Lake
09.1997 - 09.2005
Associate of Arts - Social Sciences
Finger Lakes Community College
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