Chad Garcia

Work History

NBC Universal

Atlanta, GA

11.2015 - 06.2023

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed scheduling, training and inventory control.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Addressed customer concerns with suitable solutions.
Delivered positive customer experiences by implementing effective quality assurance practices.
Analyzed and controlled materials, supplies and equipment operational expenses.
Connected with clients and developed strategies to achieve sales and customer service goals.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Conducted employee observations and documented findings.
Planned delivery routing, and team workflows
Maintained accurate inventory records to track stock levels.
Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Conducted weekly customer invoicing

NBC Universal

Albuquerque, NM

06.2010 - 09.2015

Collected payment by processing credit card transactions.
Oversaw maintenance, appearance and performance of company equipment.
Processed exchange requests in computer system.
Employed sales techniques to boost sales and services.
Answered customer questions to maintain high satisfaction levels.
Resolved customers' complaints regarding products or services.
Delivered exceptional service by greeting customers, taking orders and filling each accurately.
Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.

Blue Cactus Grill

Albuquerque, NM

12.2008 - 05.2010

Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
Kept stations stocked and ready for use to maximize productivity.
Operated fryers and grills according to instructions to maintain safety and food quality.
Set up workstations with needed ingredients, utensils and cooking equipment.
Followed proper food handling methods and maintained correct temperature of food products.
Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
Retained consistent quality and high accuracy when preparing identical dishes every day.
Adhered to portion controls and presentation specifications.
Communicated effectively with other staff members regarding orders and menu changes.