Chad Gill
Senior Project Manager
Suisun,CA
Summary
Over 20 years of project management experience in design, installation, and maintenance of back office technology and express lane systems. Proven track record in managing profit and loss for multiple projects. Expertise in trip building image processing, including OCR audits and tuning, as well as lane audit processes. Comprehensive understanding of roles as both owner and toll systems provider, ensuring effective system design, delivery, and operation.
Overview
27
27
years of professional experience
Work History
Senior Project Manager
Kapsch TrafficCom USA
Suisun
08.2019 - 03.2025
- Led cross-functional teams to ensure project milestones were met on time.
- Developed project plans and schedules for traffic management system implementations.
- Coordinated with stakeholders to gather requirements and align project goals.
- Managed project budgets and resources to optimize operational efficiency.
- Facilitated risk assessment meetings to identify potential project challenges.
- Communicated project status updates to executives and stakeholders regularly.
- Managed project scope, timeline and budget in alignment with company objectives.
Project Manager
Neology (Formerly AECOM and Shimmick)
Suisun
06.2018 - 08.2019
- Chad supported the WSDOT Back Office Operations Implementation and Transition.
- He assisted with Back Office System(s) Detail Design and Data Migration. In his role, he delivered project documentation to include Facility Build Out, Internal Control, Operations Management, Quality Assurance, and Staffing and Training Plans.
- He authored the Standard Operating Procedures for the system. He also assisted with hiring and training of the image review team.
Program Director
Faneuil Inc.
Suisun
05.2016 - 05.2018
- Chad managed three separate contracts covering four operations with an annual operating budget of $2M, including 511 Traveler Services, Express Lane Operations, In Person Clipper Customer, and a Regional Resource Center.
- Participated in the design and implementation of the Express Lane system and performed project oversight for the Toll Operations Center providing traffic management, roadway pricing, and system performance measurement for the I680 Express Lane.
Operations System Administrator
State Road and Tollway Authority
Atlanta
05.2013 - 04.2016
- In this role, he managed an operating budget of $12M for I85 Express Lanes covering hardware, software, host, enhancement, and third-party maintenance contracts.
- Chad provided escalation on-call support for SRTA’s Express Lane TOC. He led Change Management Board for all hardware and software changes including reviewing and approving release notes and monitoring and testing release activities.
- He created and maintained reports measuring vendor SLAs for host, software, and hardware uptimes and repair times. He reconciled and approved vendor monthly invoices.
- He completed audits of OCR, vehicle detection, and trip-building processes. Chad led agency SAT efforts, including approving plans, pre-audits, and SAT results. He monitored and tracked all support tickets related to host processes and back-office software.
General Systems Consultant
MSX International
Atlanta
02.2009 - 08.2012
- Chad coordinated efforts for SRTA with systems integrator during requirements gathering, SDD, and FAT for CSC, VPS, and ICRS subsystems during the I85 EL dynamically priced roadway implementation.
- He led Data Migration and VPS, CSC, ICRS, IVR, and OLCSC detail design of SRTA’s I85 EL. He led business rule documentation used for back office detail design and SOP creation.
- He participated in all aspects of the back office and in lane implementation of SRTA’s I85 EL.
- He completed comprehensive reviews of all system generated reporting to ensure accuracy and created a reconciliation matrix for SRTA and CTRMA.
- He also performed annual in lane system audits for SRTA, CTRMA, and Harris County Toll Road Authority (HCTRA) to ensure lanes met vehicle detection, classification, and transponder association SLAs.
Violation Processing Center Manager
URS - Washington Division
Miami
03.2005 - 06.2008
- Chad was responsible for oversight of the Violation Processing Center on the Miami-Dade Expressway Authority contract.
- He managed a staff of 30 frontline employees to include call center, walk-in station, and back office operations resolving 500 customer contacts, 32000 violation image review, and issues 6000 violation notices daily.
Assistant Operations Manager
Conduent (Formerly Xerox/ACS)
Baltimore
04.1998 - 01.2004
- He managed daily Customer Service Center operations activity for the Maryland State Electronic Toll Collection contract (MTAG-E-ZPass).
- His responsibilities included managing an excess of 60 employees in the call center and back office operations, performing customer support functions including five "full service" remote locations. Chad was responsible for the oversight of call center operations, image review, and statement and violation notice generation.
- His position responsibilities included the daily reconciliation of all incoming cash, check, and credit card payments, as well as, transponder distribution and customer service activity. Interaction and accountability directly to the MTA management in regards to toll revenue, key operational statistics, and traffic volume/trends.
Skills
- Project management
- Project planning and execution
- Team leadership
- Stakeholder management
- Risk and opportunity management
- Design and installation
- Back office systems
- Express lane technology
- Quality assurance
- Staff management
- Contract management
- Budget management
Timeline
Senior Project Manager
Kapsch TrafficCom USA
08.2019 - 03.2025
Project Manager
Neology (Formerly AECOM and Shimmick)
06.2018 - 08.2019
Program Director
Faneuil Inc.
05.2016 - 05.2018
Operations System Administrator
State Road and Tollway Authority
05.2013 - 04.2016
General Systems Consultant
MSX International
02.2009 - 08.2012
Violation Processing Center Manager
URS - Washington Division
03.2005 - 06.2008
Assistant Operations Manager
Conduent (Formerly Xerox/ACS)
04.1998 - 01.2004