Chad Goodwin
Warren,PA
Summary
With a proven track record at Bob Evans Restaurant, I excel in strategic planning and team leadership, enhancing business operations and customer satisfaction. My expertise in training development and operational efficiency has consistently boosted performance metrics. Skilled in both personnel management and financial analysis, I drive results with confidence and precision.
Overview
18
18
years of professional experience
Work History
Assistant General Manager
Bob Evans Restaurant
Warren, PA
05.2021 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Analyzed financial data and prepared reports for senior management.
- Identified opportunities for cost savings and operational efficiency improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
Server Manager
Red Lobster
Lakewood, NY
04.2014 - 05.2021
- Monitored system performance to ensure optimal operation of servers.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
General Store Manager
Family Dollar
Warren, PA
11.2006 - 03.2014
- Maintained records of inventory, sales, and personnel activity.
- Drafted strategic plans for increasing customer satisfaction levels.
- Monitored staff performance and provided feedback to ensure service standards were met.
- Conducted regular meetings with employees to discuss current operations issues.
- Organized promotional activities to increase customer traffic in the store.
- Resolved customer complaints promptly and professionally.
- Reviewed daily financial statements to identify areas of improvement.
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Scheduled shifts for employees to meet operational needs of the store.
- Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
Skills
- Strategic planning skill
- Business operations background
- Training and development background
- Training and development skill
- Team leadership strength
- Team leadership expertise
References
References available upon request.
Timeline
Assistant General Manager
Bob Evans Restaurant
05.2021 - Current
Server Manager
Red Lobster
04.2014 - 05.2021
General Store Manager
Family Dollar
11.2006 - 03.2014
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