Chad Griffith
Fairfield,NJ
Summary
Impactful Production Support Manager with effective communication and organizational skills. Talented in quality assurance, project analysis and cost reduction techniques. Results-driven with excellent practical judgment. Hardworking Production Support Manager with a 18 year background in production management. Excellent IT and numerical skills. Outstanding work ethic and a high degree of integrity. Knowledgeable in Apple computer deployements and Jamf.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager of Production Support
Showtime Networks Inc.
New York, NY
10.2006 - 02.2024
- Monitored system performance and conducted regular maintenance activities to ensure optimal uptime and availability on more than 300 Apple mobile and desktop systems.
- Ensured that all incidents were responded to in a timely manner, troubleshooting issues as necessary.
- Collaborated with cross-functional teams on problem resolution and process improvement initiatives.
- Implemented new technologies and processes to enhance the quality of services provided by the production support team.
- Coordinated internal resources to resolve complex technical issues in a timely manner.
- Performed root cause analysis on recurring problems and issues within the environment.
- Maintained relationships with third party vendors, suppliers related to software, hardware components used in the production environment.
- Created policies and procedures for effective incident response management.
Education
Bachelor of Science - Film And Video Production
Full Sail University
Winter Park, FL07-1998
Skills
- Organizational Skills
- Operational Excellence
- Infrastructure Management
- Quality Assurance Controls
Certification
- Jamf 100
- Jamf 200
- Jamf 300
Affiliations
- I enjoy spending time with my family traveling when time allows.
- I am involved in the RC hobby. I build and fly RC Planes and race RC Cars.
Timeline
Manager of Production Support
Showtime Networks Inc.
10.2006 - 02.2024
Bachelor of Science - Film And Video Production
Full Sail University
Similar Profiles
Nonie L RobinsonNonie L Robinson
Consultant and Performer at Showtime Networks Inc.Consultant and Performer at Showtime Networks Inc.
DEACON RICHARDDEACON RICHARD
Art Department and Camera Crew Assistant at Showtime NetworksArt Department and Camera Crew Assistant at Showtime Networks
Fateema SaeedFateema Saeed
Social Media Specialist - E-Service Team at Orbit Showtime Network (OSN)Social Media Specialist - E-Service Team at Orbit Showtime Network (OSN)