Chad Haggard
Houston
Summary
Results-driven Technical Support Specialist with a strong background at Insperity, focusing on effective issue resolution and technical troubleshooting. Skilled in client education regarding software best practices and maintaining high communication standards. Acknowledged for diagnosing intricate issues and boosting customer satisfaction through proactive support and training. Completed leadership academy to further develop leadership capabilities. Skilled Technical Support Specialist with background in providing top-notch customer service and resolving complex technical issues. Strengths include deep understanding of various software, hardware, networking systems, and excellent problem-solving skills. Previous roles demonstrate strong communication abilities, successful client relationships built through clear explanation of technical terms and processes, and consistent positive feedback for swift issue resolution.
Overview
14
14
years of professional experience
Work History
Technical Support Specialist
Insperity
Kingwood
10.2022 - Current
- Provided technical support to clients using various software and hardware systems.
- Analyzed customer inquiries to identify issues and implement solutions.
- Trained team on troubleshooting techniques and customer service skills.
Technical Support Administrator
Insperity
Kingwood
08.2021 - 10.2022
- Assisted customers in navigating complex product features and functions.
- Educated clients on best practices for software usage and maintenance procedures.
- Diagnosed and resolved technical issues via phone, email, and chat support.
Support Specialist Tier 1
Sceptre Hospitality Resources
Houston
08.2019 - 03.2020
- Assisted users of the client’s products and services by answering questions and using critical thinking to solve problems involving their use.
- Provided technical support via phone, chat, or email.
- Escalated issues to the proper team when necessary and followed up on any escalated issues, all within a timely manner.
- Worked with connecting the Central Reservation System to Property Management Systems, Global Distribution Systems, Online Travel Agents, and Revenue Management Systems.
Assistant Front Office Manager
Hyatt, Westin
Beaver Creek
02.2012 - 08.2019
- Oversaw and supervised the daily procedures of the front desk.
- Processed and managed the inventory and ordering of all supplies for the front office department.
- Resolved all guest complaints.
Education
Associated of Applied Science - Network Administration
Houston Community College
Houston, TX05.2021
Bachelor of Science - Hotel and Restaurant Management
University of Houston
Houston, TX12.2011
Skills
- Issue resolution and problem solving
- Effective communication
- Technical troubleshooting
- Windows operating systems
- IP addressing
Honors And Awards
- Manager of the Quarter, Hyatt Centric the Woodlands, 2014
- Employee of the Quarter, Hyatt Centric the Woodlands, 2013
- Aspiring Leadership Development Program Graduate 2024
- Leadership Academy Graduate 2025
Timeline
Technical Support Specialist
Insperity
10.2022 - Current
Technical Support Administrator
Insperity
08.2021 - 10.2022
Support Specialist Tier 1
Sceptre Hospitality Resources
08.2019 - 03.2020
Assistant Front Office Manager
Hyatt, Westin
02.2012 - 08.2019
Associated of Applied Science - Network Administration
Houston Community College
Bachelor of Science - Hotel and Restaurant Management
University of Houston