Chad Hale
Fort Worth,TX
Summary
Seasoned Technology Specialist with experience in systems administration, maintenance and end-user training. Skilled in constructing solutions to achieve program compatibility and conduct system upgrades and installations. Knowledgeable in managing complicated desktop and mobile systems, including Apple, Windows, and Android operating systems, servers and specialized troubleshooting software.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Systems Administrator II
Texas Facilities Commission
08.2023 - Current
- Improved system performance by implementing server upgrades and hardware replacements.
- Streamlined network administration tasks for increased efficiency through automation scripts.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
General Manager
CubeSmart Self Storage
08.2022 - 08.2023
- Managed Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed 30+ outbound phone calls per day to help reduce past due accounts.
Claims Representative
Progressive Casualty Auto Insurance
04.2019 - 08.2022
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Provided exceptional customer service, addressing concerns and resolving issues promptly to maintain client satisfaction.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Developed strong relationships with clients, facilitating trust and open communication during claims process.
- Followed up with customers on unresolved issues.
- Verified client information by analyzing existing evidence on file.
- Answered over 25+ inbound calls per day to process claims within 25 minutes or less
Team Leader
Chic-Fil-A
06.2016 - 01.2020
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided exceedingly professional customer service in order to generate $1,000+ per hour in sales
Education
Associate of Applied Science - Information Technology
Austin Community College
Austin, TX08.2025
High School Diploma -
Flatonia High School
Flatonia, TX05.2017
Skills
- System Upgrades
- Program installations
- Patch management
- Technical Support
- Software Installation
- Help Desk Software
- Cross-selling products and services
- Customer Engagement
- Cold-calling
- Relationship Building
- Customer Service
- Help Desk Operations
Certification
- Property & Casualty License
- Driver's License
- CompTIA A+
Work Authorization
Authorized to work in the US for any employer
Photography
I started doing photography in 2021 and established my business in early 2022. When I was full-time, I specialized in professional headshots and family photography.
Timeline
Systems Administrator II
Texas Facilities Commission
08.2023 - Current
General Manager
CubeSmart Self Storage
08.2022 - 08.2023
Claims Representative
Progressive Casualty Auto Insurance
04.2019 - 08.2022
Team Leader
Chic-Fil-A
06.2016 - 01.2020
Associate of Applied Science - Information Technology
Austin Community College
High School Diploma -
Flatonia High School
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