CHAD HALL
Lenexa,KS
Summary
Operations Manager with a robust background in security management, law enforcement, and fraud investigation, showcasing a unique blend of leadership, problem-solving, and critical thinking skills. Leveraged innovative security strategies at Marriott, Intl to enhance organizational safety and foster trust and collaboration. Adept at navigating the complexities of fraud investigation with a proactive approach to emerging threats, committed to driving operational excellence and team development.
Overview
12
12
years of professional experience
Work History
Senior Security Manager
Marriott, Intl
Kansas City, MO
12.2023 - Current
- Implement and oversee a comprehensive security training program for all staff members to enhance the overall security posture of the organization, ensuring compliance with industry standards and best practices
- Meet with a develop line level supervisors to ensure they have the tools and opportunities to be able to do their jobs and care for their employees
- Develop and execute innovative security strategies and initiatives to stay ahead of evolving security threats and ensure the protection of Marriott, Intl's assets and reputation in the market
- Respond to high-level events, VIPs contacts, law enforcement contacts, and escalations requiring a manager presence
- Interview, hire, and develop a team of eighteen direct reports.
Security Sergeant
AdventHealth
Merriam, KS
04.2023 - Current
- Consistently ensured safety during physical and verbal altercations through effective de-escalation techniques.
- Evaluated existing security systems for effectiveness and implemented changes where necessary.
- Conducted investigations into suspicious activities, disturbances, thefts, and violations of laws or regulations.
Police Officer
Olathe Police Department
Olathe, KS
11.2022 - 04.2023
- Responded to calls for assistance from the community, including criminal and civil violations
- Implemented community policing initiatives to strengthen relationships between law enforcement and the community, fostering trust and collaboration for a safer and more united city
- Advanced training in verbal de-escalation, crisis management, report writing, and risk management
- Conduct thorough investigations to gather evidence and build strong cases for successful prosecution, contributing to the maintenance of community safety and justice.
Security Supervisor / Manager on Duty
Marriott International, Inc.
Scottsdale, AZ
03.2012 - 06.2021
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Interacted regularly with other departments within the organization to promote collaboration between teams.
Director of Security
Southwest Security Group
Scottsdale, AZ
10.2015 - 01.2021
- Implemented innovative security measures and technologies to ensure the highest level of protection for the organization's assets and personnel, staying ahead of security threats in the ever-evolving security landscape
- Developed and lead regular security training programs for employees to enhance overall security awareness and ensure everyone is equipped to respond effectively to potential security incidents
- Collaborated with external security agencies and partners to stay informed about industry best practices and emerging security threats, ensuring the organization is well-prepared to face potential risks
- Met with clients and attended pre-conventions to assess and discover security needs for specific events
- Created threat assessments and made recommendations to clients regarding access control, physical security, and safety/security risks
- Created, reviewed, and implemented policies and procedures to ensure the compliance of local law as well as mitigate risk to the organization.
Fraud Investigator
USAA
Phoenix, AZ
05.2017 - 05.2019
- Investigated reports of fraud and member abuse and respond appropriately to mitigate risk and secure member accounts and financial information
- Educated customers and USAA employees to the dangers of account takeover, phishing/smishing/vishing, deposit fraud, SIM jacking, subscription fraud, money laundering, and other types of criminal activity
- Stayed updated on emerging fraud trends and technologies to proactively identify and implement preventive measures
- Conducted regular audits and reviews of fraud investigation processes to ensure compliance with industry regulations and company policies, identifying areas for improvement
- Collaborated with cross-functional teams, including legal and compliance departments, to ensure investigative procedures align with regulatory standards and guidelines, enhancing the company's reputation and trustworthiness in the market.
Education
JCRPA - Johnson County Regional Police Academy
Johnson County Community College
03.2023
Master's Degree - Organizational Leadership
Grand Canyon University
04.2022
Bachelor's Degree - Forensic Psychology
Arizona State University
04.2020
Skills
- Security management
- Law enforcement
- Fraud investigation
- Leadership
- Problem-solving
- Critical thinking
- Security training
- Innovative security strategies
- Security measures and technologies
- Security awareness
- Access control
- Physical security
- Safety/security risks
- Fraud detection and prevention
- Risk mitigation
- Investigative procedures
- Compliance with industry regulations
- Data analysis
- Claims adjustment
- Negotiation
- Customer service
- Relationship building
- Organizational leadership
- Coaching and mentoring
- Diversity and inclusion
- Psychology and law
Personal Information
Title: OPERATIONS MANAGER
References
- Joseph Rypma, Director of Security, MARRIOTT, INTL, joseph.rypma@marriott.com, 602-768-3309
- Michael Nelson, Regional Manager, MARK TAYLOR COMMUNITIES, mrjaybanks@icloud.com, 310-703-4107
- Scott Von, Banquet Manager, MARRIOTT, INTL, scottfromscottsdale@gmail.com, 602-615-5656
- Kyle Pasch, Manager, MARRIOTT, INTL, kyle.d.pasch@gmail.com, 623-287-9972
Timeline
Senior Security Manager
Marriott, Intl
12.2023 - Current
Security Sergeant
AdventHealth
04.2023 - Current
Police Officer
Olathe Police Department
11.2022 - 04.2023
Fraud Investigator
USAA
05.2017 - 05.2019
Director of Security
Southwest Security Group
10.2015 - 01.2021
Security Supervisor / Manager on Duty
Marriott International, Inc.
03.2012 - 06.2021
JCRPA - Johnson County Regional Police Academy
Johnson County Community College
Master's Degree - Organizational Leadership
Grand Canyon University
Bachelor's Degree - Forensic Psychology
Arizona State University
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