Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Lead maintance trainer, Warehouse supervisor
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Chad Hall

Billings,MT

Summary

Dynamic HVAC-R Service Technician with proven expertise at Greenwood Heating & Air, excelling in system troubleshooting and client relationship development. Recognized for enhancing customer satisfaction through efficient repairs and preventive maintenance. Skilled in diagnostic techniques and committed to quality-focused service, ensuring optimal performance of HVAC systems while fostering strong client connections.

Overview

6
6
years of professional experience

Work History

HVAC-R Service Technician

Greenwood Heating & Air
08.2018 - 05.2024
  • Conducted routine maintenance on HVAC-R systems to ensure optimal performance and reliability.
  • Diagnosed and repaired heating, ventilation, air conditioning, and refrigeration equipment efficiently.
  • Assisted in troubleshooting system malfunctions using diagnostic tools and technical manuals.
  • Maintained accurate records of service calls and repairs for compliance and reporting purposes.
  • Educated clients on proper equipment usage and maintenance practices for enhanced longevity.
  • Supported senior technicians in complex repairs, gaining hands-on experience with advanced systems.
  • Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
  • Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
  • Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
  • Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.
  • Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.
  • Enhanced system performance for clients through regular maintenance and preventive measures.
  • Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.
  • Contributed to a high standard of workmanship by following company guidelines and adhering to local codes during installations and service calls.
  • Increased overall productivity by consistently completing tasks within projected timeframes, reducing need for follow-up visits.
  • Collaborated with other technicians, sharing knowledge and expertise to improve overall team performance.
  • Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC-R issues under challenging conditions.
  • Supported the training of junior technicians, sharing technical expertise to foster their skill development.
  • Developed custom solutions to address unique client needs or site constraints while meeting budgetary requirements.
  • Streamlined service processes, effectively managing work orders and scheduling appointments as needed.
  • Maintained environmental conditions by rebuilding and replacing faulty components.
  • Filled out detailed work orders for each job completed.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Traveled to job sites for both scheduled and emergency appointments.

HVAC Installer

Custom Design Mechanical
03.2018 - 08.2018
  • Assessed job sites for HVAC installation requirements and safety compliance.
  • Assisted in installing heating, ventilation, and air conditioning systems under supervision.
  • Learned to operate hand and power tools essential for HVAC installation tasks.
  • Collaborated with team members to ensure timely completion of installation projects.
  • Gained knowledge of HVAC system components and their functionalities through hands-on experience.
  • Supported troubleshooting processes by identifying issues in existing HVAC units.
  • Maintained cleanliness and organization of tools and work areas during installations.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
  • Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
  • Streamlined installation processes by properly preparing job sites, ensuring all necessary materials were on hand before beginning work.
  • Boosted customer loyalty through exceptional follow-up service, addressing any concerns promptly and professionally.
  • Collaborated effectively with architects, engineers, electricians, and other construction professionals during large-scale projects, ensuring smooth coordination and successful outcomes.
  • Troubleshot complex HVAC issues using advanced diagnostic equipment and tools, identifying root causes quickly and accurately to minimize system downtime.

Education

Associate of Arts - Audio Production

Art Institute of Seattle
Seattle, WA
04-2011

Skills

  • Schematic reading
  • HVAC system troubleshooting
  • Sales proposals
  • System maintenance
  • Client relationship development
  • Outside sales
  • Service contract sales
  • Lead development
  • Sales agreements
  • Quality-focused
  • Technical troubleshooting
  • Dedicated team player
  • Customer focused
  • Equipment installation
  • Cooling systems maintenance
  • Equipment replacement
  • Indoor air quality
  • Gas furnaces
  • Package and split systems
  • Diagnostic techniques
  • System troubleshooting

Accomplishments

  • Achieved numerous 5 star quality service ratings in random customer service surveys.
  • Documented and resolved customer concerns which led to customer satisfaction
  • Achieved minimal call backs by completing quality control with accuracy and efficiency.
  • Supervised team of 1-5 staff members.

Timeline

HVAC-R Service Technician

Greenwood Heating & Air
08.2018 - 05.2024

HVAC Installer

Custom Design Mechanical
03.2018 - 08.2018

Associate of Arts - Audio Production

Art Institute of Seattle

Lead maintance trainer, Warehouse supervisor

trained apprentices to perform basic maintance duties and procedures according to company policies. unloaded, organized, managed inventory and delegated warehouse duties as needed.

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