CHAD HAMMIT

Day to day mentoring and supervision of 10 to 14 technicians along with customer escalations and logistical management of all aspects including career progression, vehicle maintenance, timekeeping and annual certifications.

• Led, directed and supervised team of 12 to 24 Maintenance technicians to develop, test, modify and deploy solutions to technical problems and make daily demand and preventative repairs to the Spectrum network.
• Balanced project priority and business demand and aligned resources to accomplish assignments, projects and continuous improvements.

Manage 12-15 field operations technicians who install and repair video, data and telephone. Mentor these technicians to progress their skills and career. Repair escalated customer service issues. Maintain proper safety training with accurate records. Complete employee evaluations along with administering corrective actions. Complete interviews and manage technicians time and productivity efficiently.

Daily maintenance, troubleshooting, and repairs on HFC networks. CLI repairs and reporting along with FCC testing and reporting. Responsible for escalated customer repairs. Maintain all vehicles and test equipment. On call responsibilities as needed.

Daily maintenance, construction, repairs, and testing on all communications networks.
Responsible for repairing escalated customer service problems. CLI and FCC testing and reporting. Engineering proofs and revisions. Back up Headend technician responsibilities. Hub site setup and maintenance. Regular on call schedule. Operate and maintain company vehicle and equipment daily.