Summary
Overview
Work History
Education
Skills
Timeline
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Chad Haney

Tampa

Summary

Dynamic and results-driven professional with a proven track record at Domino's Pizza, excelling in employee training and customer service excellence. Skilled in cash management and performance evaluation, I foster team collaboration and resolve complaints effectively, enhancing overall operational efficiency and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Crew Shift Leader

Domino's Pizza
Tampa
08.2024 - Current
  • Resolved employee concerns swiftly, fostering a positive work environment.
  • Monitored performance, provided feedback, and coached employees to enhance customer service skills.
  • Organized promotional events and customer appreciation days to boost engagement.
  • Maintained accurate records of sales transactions, labor costs, and inventory levels.
  • Identified cost-saving opportunities through efficiency improvements and waste reduction.
  • Performed daily cash management, including counting drawers and reconciling tills.
  • Handled customer complaints professionally, ensuring satisfaction with products or services.
  • Conducted regular team meetings to discuss goals, updates, and policy changes.

Customer Service Representative

Walmart
Tampa, FL
08.2022 - 09.2024
  • Resolved customer complaints promptly and efficiently, ensuring high levels of satisfaction.
  • Identified upselling opportunities by assessing customer needs and preferences.
  • Developed positive relationships through friendly interactions and personalized support.
  • Collaborated with departments to resolve complex issues, meeting customer requirements.
  • Suggested improvements in service processes based on identified areas of enhancement.
  • Maintained professionalism when managing difficult customer interactions.
  • Provided accurate product information to assist customers in decision-making.

Driver and Customer Service

Papa John's Pizza
Tampa
10.2023 - 08.2024
  • Operated company vehicles in compliance with traffic laws and defensive driving techniques.
  • Conducted thorough pre-trip inspections, verifying load details and route information.
  • Adhered to safety and security standards outlined in company policies and procedures.
  • Delivered packages efficiently while maintaining exceptional customer service standards.
  • Monitored road conditions to adjust routes based on weather or traffic delays.
  • Ensured compliance with DOT regulations governing cargo transportation.
  • Managed time effectively across multiple stops to meet delivery deadlines.
  • Utilized GPS systems for optimal route planning, saving fuel and time.

Education

Bachelor of Arts - Desktop Support

University of Phoenix
Tampa, FL
06-2016

Skills

  • Employee training and development
  • Performance evaluation
  • Cash and inventory management
  • Cost efficiency
  • Customer service excellence
  • Team building and collaboration
  • Complaint resolution
  • Effective communication skills
  • Compliance awareness
  • Workplace safety practices

Timeline

Crew Shift Leader

Domino's Pizza
08.2024 - Current

Driver and Customer Service

Papa John's Pizza
10.2023 - 08.2024

Customer Service Representative

Walmart
08.2022 - 09.2024

Bachelor of Arts - Desktop Support

University of Phoenix

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Chad Haney