Chad Harkness
Layton
Summary
Dynamic Customer Service Representative with a proven track record at Home Depot, excelling in conflict resolution and process improvement. Enhanced customer satisfaction through innovative follow-up strategies and effective communication. Skilled in CRM software and adept at building strong relationships, driving operational efficiency, and supporting senior leadership initiatives.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Home Depot
Ogden
01.2016 - 05.2025
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Implemented innovative methods for streamlining the customer service process.
Education
High School Diploma -
D.A.T.C
Odgen01-2010
Skills
- Customer service
- Conflict resolution
- Customer relationship management
- Process improvement
- Data entry
- CRM software
- Follow-up communication
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Professional telephone demeanor
- Brand representation
- Senior leadership support
- Document control
- Refunds processing
- Sales expertise
- Opening and closing accounts
- Key holder experience
- Stock management
- Call escalation
- Credit card payment processing
- Banking operations support
- Customer satisfaction measurement
- Strong teamwork
- Payment processing
- Sales closing
- Call center operations
- Problem resolution
- Recordkeeping
- MS office
- Sales support
- Feedback implementation
- Teamwork and collaboration
- Relationship building
- Computer skills
Languages
English
Professional
Timeline
Customer Service Representative
Home Depot
01.2016 - 05.2025
High School Diploma -
D.A.T.C
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