Chad Hart
Bedford,TX
Summary
With a proven track record at GEICO, I excel in critical thinking and effective communication, leading teams to enhance customer satisfaction and minimize financial risks. My expertise in claims investigation and integrity has consistently improved operational efficiency and client trust, achieving notable success in complex case resolutions.
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Go Auto Insurance
03.2024 - 02.2025
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Reviewed police reports, and physical property damage to determine extent of liability, and availability of coverage.
Senior Claims Adjuster
GEICO
09.2019 - 01.2024
- Interviewed claimants and witnesses to gather factual information.
- Examined photographs and statements.
- Served as a subject matter expert within the company for complex claims issues, providing guidance and support to colleagues when needed.
- Minimized company exposure to financial risk by diligently identifying fraudulent claims and coordinating with legal teams for resolution.
- Managed a diverse caseload of property and casualty claims while maintaining strict adherence to state regulations and internal guidelines.
- Collaborated with cross-functional teams to expedite claim handling processes, enhancing overall efficiency and client satisfaction scores.
- Enhanced customer satisfaction by promptly addressing and resolving complex claim issues through thorough investigation and analysis.
- Provided exceptional customer service during stressful situations, demonstrating empathy, patience, and professionalism throughout the entire claims process.
- Mentored junior adjusters on effective time management and organizational skills, leading to improved work quality and job satisfaction.
- Achieved high accuracy rates in claims evaluation by consistently applying knowledge of policy coverage, liability assessment, and damage valuation.
Collections Agent
Bridgecrest Financial
06.2017 - 03.2019
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Collections Agent
Citi
02.2011 - 05.2017
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
Customer Service Sales Representative
Citi
08.2010 - 02.2011
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Education
High School Diploma -
Trinity High School
Euless, TX05-1999
Skills
- Critical thinking
- Effective communication
- Payment arrangement
- Time management
- Claims investigation
- Professionalism and integrity
- Goal oriented
- Team leadership qualities
Certification
- Licensed Independent Insurance Adjuster – Texas, Oklahoma, Louisiana.
Languages
English
Native or Bilingual
Timeline
Claims Adjuster
Go Auto Insurance
03.2024 - 02.2025
Senior Claims Adjuster
GEICO
09.2019 - 01.2024
Collections Agent
Bridgecrest Financial
06.2017 - 03.2019
Collections Agent
Citi
02.2011 - 05.2017
Customer Service Sales Representative
Citi
08.2010 - 02.2011
High School Diploma -
Trinity High School
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