Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chad Hayes

Kewanee,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in retail sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Goal-oriented worker with outstanding knowledge of retail organization and helping customers with product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and computer skills. Committed to best-in-class customer service and maintaining professionalism.

Overview

11
11
years of professional experience

Work History

Outside Yard Team Member

Menards
Kewanee, IL
01.2017 - 05.2022
  • Repaired yard vehicles and maintained warehouse tools.
  • Loaded and unloaded Lumber and merchandise materials via fork lift and stored in correct locations in yard or warehouse.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Helped customers locate materials and helped load materials for projects via forklift or by hand.
  • Maintained warehouse cleanliness.

Freezer

Tyson Foods
Joslin Il, Illinois
07.2011 - 10.2016
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines loading trucks and rail car stops in fast-paced atmosphere.
  • Used critical thinking to solve inventory problems, evaluate solutions and make decisions.

Education

High School Diploma -

Kewanee High School
Kewanee Il
05.2003

Skills

  • Work Organization and Prioritization
  • Team Goals
  • Flatbed Trucks
  • Team Leadership
  • Customer Satisfaction
  • Customer Needs Assessments
  • Product Knowledge
  • Building Repair and Maintenance
  • Safe Work Practices
  • Forklift operator with 10 years plus experience

Timeline

Outside Yard Team Member

Menards
01.2017 - 05.2022

Freezer

Tyson Foods
07.2011 - 10.2016

High School Diploma -

Kewanee High School
Chad Hayes