Chad Hedden
Kearns,UT
Summary
Accomplished Service Technician with a proven track record at Roto-Rooter Services, enhancing customer satisfaction through expert installation, repair, and preventive maintenance. Skilled in troubleshooting and customer service, I've significantly improved service efficiency. Trained juniors, ensuring adherence to safety standards. Known for attention to detail and a professional demeanor, I excel in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Service Technician
Roto-Rooter Services
04.2020 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Service Technician
Beehive Plumbing
02.2020 - 04.2020
- Explained diagnostic findings to customers and outlined repair or service options.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Service Technician
Roto-Rooter Services
02.2009 - 02.2020
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Service Technician
Rescue Rooter Plumbing
08.2006 - 02.2009
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Education
No Degree - Plumbing
Salt Lake Community College
Salt Lake City, UT06-2029
High School Diploma -
Hunter High
West Valley City, UT06-1999
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Power tool proficiency
- Equipment troubleshooting
- Repair techniques
- OSHA requirements
- Professional and courteous
- Heavy lifting
Timeline
Service Technician
Roto-Rooter Services
04.2020 - Current
Service Technician
Beehive Plumbing
02.2020 - 04.2020
Service Technician
Roto-Rooter Services
02.2009 - 02.2020
Service Technician
Rescue Rooter Plumbing
08.2006 - 02.2009
No Degree - Plumbing
Salt Lake Community College
High School Diploma -
Hunter High
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