Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chad Helton

Grapevine

Summary

Tenured professional, with more than 20 years of experience as a General Manager for high volume, full service restaurants and 3 years of warehouse operations as the Director of Southwest Operations. I am a dedicated and versatile Operations leader. I have experience in the overall business strategy and financial leadership, while maintaining a charismatic motivator of teams, in addition to, the ability to build and sustain partnerships through the organization, hence improving overall business profitability

Overview

23
23
years of professional experience

Work History

Chief Managing Operator

Propane Doctor
03.2020 - Current
  • Managing the complete gas production and distribution process, including well operations, pipeline management, storage facilities, and delivery networks.
  • Collaborating with senior leadership to develop long-term operational strategies, including expansion plans, infrastructure upgrades, and market response strategies
  • Overseeing personnel allocation, ensuring proper training and staffing levels across all operational departments, including maintenance crews, field technicians, and control room operators.
  • Continuously monitoring operational metrics, identifying areas for improvement, and implementing process changes to maximize efficiency and minimize costs.
  • Ensuring strict adherence to all safety regulations, industry standards, and environmental compliance requirements, including incident reporting and response procedures.
  • Developing and managing operational budgets, monitoring expenditures, and making necessary adjustments to stay within financial parameters.
  • $15 Million Annual Sales
  • Overseeing major capital projects, including construction, upgrades, and maintenance of gas infrastructure, ensuring projects are delivered on time and within budget.
  • Managing relationships with external vendors and contractors involved in gas operations, including negotiating contracts and ensuring quality of services.


  • Identifying potential operational risks, developing mitigation plans, and implementing necessary controls to minimize disruptions and safety hazards.
  • Monitoring customer service levels and addressing customer concerns related to gas delivery and billing.

General Manager

Gemma Restaurant (Laid Off Due To Covid)
01.2020 - 02.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

General Manager

Clover Club Dallas
09.2017 - 12.2020
  • Managed all contractors for remodel of The Clover Club
  • Maintained and programmed all POS systems for front and BOH (Aloha)
  • Responsible for all building and equipment and maintenance
  • Managed the schedule for all construction projects for target completion dates
  • Maintained all sound and lighting equipment for nightly live music events
  • Daily Dinner and Music Shows
  • Booked Live Music and DJ Shows Nightly
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

General Manager

Westside Tavern
01.2011 - 02.2017
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Annual Sales: $4.8 Million
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Managing Partner

Roux & The Parish
04.2007 - 01.2011
  • Maintained POS systems both FOH and BOH (Aloha)
  • Annual Sales: $3 million in combined revenue for restaurant ($2 mil) and live music venue ($1 mil)
  • Full Planning and execution of restaurant opening: Design of interior, construction, working and coordinating with General Contractor as well as Austin city officials
  • Live music integration and development. Worked with local Austin talent, as well as with national talent, thru SXSW and Austin City Limits Festival organizations.
  • Worked with local non-profit groups. Young Executives Austin, HYP Austin, Leadership Austin.
  • Charities: Susan G Komen Foundation for Breast Cancer, Austin Animal Shelter
  • Optimized resource allocation, reducing operational costs while maintaining service quality standards.
  • Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.

General Manager

Carlos & Charlies
10.2004 - 02.2007
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maintained POS systems both FOH and BOH (Aloha)
  • Annual Sales: $4.5 Million-From March-October (Seasonal Restaurant)
  • Management, team member and training of 7 managers, 65 team members in casual dining restaurant, bar and live music venue
  • Charities: Susan G Komen Foundation for Breast Cancer, Austin Animal Shelter, Mix 94.7 JB & Sandy’s Bikes for Kids
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Director of Restaurant Operations

House of Blues (Live Nation)
03.2002 - 09.2004
  • Maintained POS systems both FOH and BOH (Aloha)
  • Annual Sales: $20 Million
  • Experienced in a fast paced high volume environment
  • Management, staffing and training of 12 managers, 200 hourly team member Organization and implementation of weekly Gospel Brunch shows which entailed seating, food service and entertaining 600 guests per day
  • Charities: International House of Blues Foundation, a non-profit
  • Managed vendor relationships to secure high-quality products at the most competitive prices while maintaining strong professional relationships.
  • Overhauled front-of-house operations for improved guest experiences, including staff training in customer service best practices and updated reservation systems.
  • Carefully interviewed, selected, trained, and supervised staff.

Education

Associate of Arts -

Texas State University
San Marcos, TX

Skills

  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Business management
  • Process improvement
  • Process improvements
  • Quality assurance
  • Cost control
  • Leadership training
  • Workforce planning
  • Performance analysis

Timeline

Chief Managing Operator

Propane Doctor
03.2020 - Current

General Manager

Gemma Restaurant (Laid Off Due To Covid)
01.2020 - 02.2020

General Manager

Clover Club Dallas
09.2017 - 12.2020

General Manager

Westside Tavern
01.2011 - 02.2017

Managing Partner

Roux & The Parish
04.2007 - 01.2011

General Manager

Carlos & Charlies
10.2004 - 02.2007

Director of Restaurant Operations

House of Blues (Live Nation)
03.2002 - 09.2004

Associate of Arts -

Texas State University

Similar Profiles

CREATE PROFILE
Chad Helton