Chad Hickman
Macon,GA
Summary
Results-driven Salesman accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style. I have broke record goals when I worked for Geico. I currently still hold the records most Sales in a month in Midwest/Southeaat sales. Most sales in one day for our sales team nationwide. Ive been Geico's top salesperson for 8 or my 20 years with the company. I have achieved Geico's top award of Chairman's club award every year of being in sales. When it comes to managing and operating a company,
business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Overview
23
23
years of professional experience
Work History
Owner/Operator
Brass Rack
04.2024 - Current
- Oversaw daily operations, ensuring efficient workflow and high-quality service standards.
- Developed and implemented strategic marketing initiatives to increase brand visibility and customer engagement.
- Managed inventory levels, optimizing stock for peak periods while minimizing waste.
- Trained and mentored staff, fostering a collaborative team environment and enhancing service delivery.
- Established vendor relationships, negotiating favorable terms to enhance profitability and supply chain efficiency.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
Insurance Sales Agent
GEICO
05.2003 - 04.2024
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Developed sales strategies to increase sales of insurance policies.
- Sold auto, home, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Analyzed policy options to ensure optimal coverage for clients.
- Developed customized insurance solutions to meet diverse client needs.
- Trained and mentored junior agents on sales techniques and product knowledge.
Owner/Operator
JC Thrift
08.2014 - 08.2019
- Analyzed customer feedback to refine product offerings and improve overall satisfaction rates.
- Coordinated financial management activities, including budgeting and expense tracking to support business growth.
- Implemented operational improvements that streamlined processes, reduced costs, and elevated customer experiences.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Implemented effective financial management practices, improving cash flow and profitability.
- Contributed positively to the local community through involvement in various events or charitable organizations.
Education
High School Diploma -
Mary Persons High School
Forsyth, GA05.1999
Skills
- Customer Retention
- Account Retention
- Account Management
- Sales Quota Achievement
- Team Training and Development
- Large Account Management
- Consultative Sales Techniques
- Licensed Insurance Agent
- Customer Service
- Insurance Sales
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Personnel management
- Staffing
- Payroll processing
- Inventory management
- Relationship management
- Performance analysis
- Business operations management
Timeline
Owner/Operator
Brass Rack
04.2024 - Current
Owner/Operator
JC Thrift
08.2014 - 08.2019
Insurance Sales Agent
GEICO
05.2003 - 04.2024
High School Diploma -
Mary Persons High School