Chad Hillier
Brighton,CO
Summary
Professional automotive industry specialist with extensive knowledge in vehicle maintenance, customer service and sales. Proven track record in diagnosing issues, coordinating with technicians, and ensuring customer satisfaction. Strong focus on teamwork, adaptability, and delivering reliable results. Skilled in communication, problem-solving, and managing evolving needs in fast-paced environment.
Customer service and sales professional with sharp focus on enhancing customer experiences and streamlining processes.
Overview
20
20
years of professional experience
Work History
Territory Sales Manager
McGee Company
02.2011 - Current
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Established strong relationships with key clients, boosting customer retention rates.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
Inside Sales Manager
McGee Company
02.2011 - Current
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Managed inside sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
- Improved customer retention rates by addressing client concerns promptly and providing tailored solutions.
Service Manager
Courtesy Auto Group
12.2005 - 02.2011
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
Education
High School Diploma -
Thornton High School
Thornton, CO01-1987
Skills
- Territory expansion
- Sales closing
- Territory growth
- Business growth and retention
- Sales presentations
- Relationship building
- Goals and performance
- Customer relationship management
- Team building
Timeline
Territory Sales Manager
McGee Company
02.2011 - Current
Inside Sales Manager
McGee Company
02.2011 - Current
Service Manager
Courtesy Auto Group
12.2005 - 02.2011
High School Diploma -
Thornton High School
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