Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

CHAD HILLIER

Brighton,CO

Summary

Automotive industry specialist with expertise in vehicle maintenance, customer service, and sales. Demonstrated ability to diagnose issues, collaborate with technicians, and achieve high customer satisfaction. Strong skills in communication, problem-solving, and adapting to fast-paced environments. Focused on enhancing customer experiences and optimizing operational processes.

Overview

20
20
years of professional experience

Work History

Territory Sales Manager

McGee Company
Denver, CO
02.2011 - 09.2025
  • Increased sales revenue by developing and implementing strategic territory plans.
  • Established strong relationships with key clients, boosting customer retention rates.
  • Provided exceptional support to existing customers, leading to increased repeat business and referrals.

Customer Service Manager

McGee Company
Denver, CO
02.2011 - 09.2025
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Managed inside sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
  • Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Trained new outside sales representatives, resulting in improved team performance and increased sales results.
  • Improved customer retention rates by addressing client concerns promptly and providing tailored solutions.

Service Manager

Courtesy Auto Group
Longmont, CO
12.2005 - 02.2011
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.

Education

High School Diploma - Automotive repair 1, Distributive education DECA

Thornton High School
Thornton, CO
01.1987

Skills

  • Team leadership
  • Problem solving
  • Attention to detail
  • Time management
  • Business growth and retention
  • Sales presentations
  • Relationship building
  • Goals and performance
  • Customer relationship management
  • Team collaboration
  • Coaching and mentoring
  • Decision making

Affiliations

Classic car enthusiast, building and customizing classic trucks and hot rods

Active member of Sabers Car Club Colorado's oldest car club (1956)

Spending time outdoors, car shows, hiking, fishing

Timeline

Territory Sales Manager

McGee Company
02.2011 - 09.2025

Customer Service Manager

McGee Company
02.2011 - 09.2025

Service Manager

Courtesy Auto Group
12.2005 - 02.2011

High School Diploma - Automotive repair 1, Distributive education DECA

Thornton High School

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