Chad Hooten
Azle,TX
Summary
Accomplished Owner offering 25 + years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping. Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Highly motivated professional with many years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Committed Business Owner bringing stellar track record in business leadership experience. Well-educated in managing and improving operations. Astute and organized individual accustomed to optimizing long-term success and balancing targets with resources. Seasoned Small Business Owner with many years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
35
35
years of professional experience
Work History
Owner/ GM
Hooten's Xtreme Transport LLC
Azle , TX
04.2022 - Current
- Reactivated @ This Time Only
Owner/GM
Screaming Lead LLC- DBA Extreme Heat
Azle, TX
10.2021 - Current
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Devised business and marketing plans and prepared monthly financial reports.
- Set pricing structures according to market analytics and emerging trends.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Managed sales presentations to promote product and brand benefits.
- Developed and implemented successful sales strategies to meet business goals.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Coordinated with technical and IT teams to develop company website and create online advertisements.
- Hired and trained new department managers to increase team oversight and productivity.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
Inventory Control Specialist
Palm Harbor Homes
Fort Worth, TX
01.2020 - 07.2022
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Verified pricing and computed product totals to complete detailed invoices.
- Entered information into system to update status reports.
- Outlined production commitments and product timetables using sales forecast information and consumer trends.
Sales Representative
Clayton Homes Of Fort Worth
Fort Worth, TX
09.2017 - 01.2020
- Contacted new and existing customers to outline benefits of products.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Created and implemented store displays, promoting sales and growth.
- Presented products and services to prospective and existing customers to meet client needs.
- Adhered to company initiatives and achieved established goals.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Collected payments and provided accurate change.
- Created successful strategies to develop and expand customer sales.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
- Helped customers find specific products, answered questions and offered product advice.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Conferred with customers to understand needs, recommend products and solve after-sale issues.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Suggested products and services to match customers' stated needs and preferences.
- Listened to customers to understand needs and refer to optimal services.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sourced new sales opportunities through inbound lead follow-up.
- Compiled key customer data to plan selling strategies and identify specific client needs.
- Received and displayed product shipments on store retail shelves upon delivery.
Manager
Cash America-Pawn
Azle, TX
11.2015 - 09.2017
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Minimized staff turnover through appropriate selection, orientation and training.
- Developed lucrative marketing plans to maximize profits.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted quality, timely performance feedback and performance appraisals.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
- Maintained adequate staffing to meet objectives within budget.
- Created training modules and documentation to train staff.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Fire Captain
Crafton Fire Department
Crafton, TX
01.2010 - 09.2017
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Prepared records and reports of company responses to fires or other emergencies.
- Created fire safety guidelines and evacuation schemes for rescue efforts.
- Controlled emergency response planning, oversaw research for development of building pre-plans and handled company building fire prevention inspections.
- Responded to fire and emergency alarms and evaluated emergency to direct company operations.
- Conducted fire prevention and suppression operations.
- Oversaw station efforts to continuously deliver timely and quality responses in areas of fire, medical and public safety administration.
- Stayed in close contact with dispatchers to obtain and relay current information about fire status, supplies and personnel.
- Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
- Aided with preparation, review and monitoring of department budget.
- Inspected buildings for fire prevention and hazardous materials code violations or potential hazards.
- Supported continuing operations and rehabilitation of firefighting equipment by identifying new community resources.
- Drafted reports of fires, equipment and personnel.
- Inspected schools, theaters, offices and various other buildings to check for proper fire precautionary measures.
- Addressed emergency calls and fire alarms using operating pumps, aerial ladders and auxiliary equipment.
Owner/GM
Hooten's Xtreme Transport LLC
Decatur, TX
06.2004 - 10.2016
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Devised business and marketing plans and prepared monthly financial reports.
- Set pricing structures according to market analytics and emerging trends.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Hosted special events to boost brand awareness and increase community engagement.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Managed sales presentations to promote product and brand benefits.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Trained teams on specific operations, applicable procedures and techniques for each job site.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Led startup and creation of operational procedures and workflow planning.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Executed performance reviews to encourage improved productivity for team members.
- Hired and trained new department managers to increase team oversight and productivity.
- Developed and implemented successful sales strategies to meet business goals.
Owner/GM
Extreme Homes
Bridgeport, TX
12.2002 - 05.2012
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Devised business and marketing plans and prepared monthly financial reports.
- Set pricing structures according to market analytics and emerging trends.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Executed performance reviews to encourage improved productivity for team members.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Led startup and creation of operational procedures and workflow planning.
- Trained teams on specific operations, applicable procedures and techniques for each job site.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Vice President
J&J Mobile Homes, inc-DBA Select Homes
Bridgeport, TX
02.1991 - 12.2002
- Communicated regularly with executive team members, owner to deliver pertinent details related to progress status and direction for projects.
- Conducted independent analyses to resolve program deficiencies.
- Identified problems and implemented solutions to better streamline operations.
- Negotiated contract specifications with major vendors.
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Networked with industry contacts to gain competitive insights and inform best practices.
- Planned program details according to defined corporate strategy.
- Led team in strategic executive-level planning.
- Analyzed market trends and conducted GAAP analysis to update budgeting and forecasting.
- Answered questions from subordinate leadership on relevant regulations and policies.
- Determined performance goals and offered tactics for achieving milestones.
- Provided valuable leadership for program team members and third-party consultants.
- Delivered strategic input into business decisions and deals.
- Implemented and monitored internal control procedures.
- Directed annual budgeting processes and verified alignment with company objectives.
- Created and integrated market plans to position company brands in target marketplace.
- Identified and established KPIs to improve team efficiencies and sales strategies.
- Made recommendations to senior leaders on business strategy and initiatives.
- Developed and analyzed cost vs. revenue metrics to monitor staff performance.
- Collaborated with financial leadership to support treasury and banking operations.
- Prepared business locations to meet timelines for internal and external audits.
- Managed annual review processes to support business functions and compliance.
- Assessed project resource requirements to support strategic execution.
Education
High School Diploma -
Bridgeport High School
Bridgeport, TX05.1995
Some College (No Degree) - Business Administration and Management
Texas A&M University
College Station, TXMBA -
Liberty University
Lynchburg, VASkills
- Labor Relations
- Marketing Tactics
- KPI Management
- Focus and Follow-Through
- Sales Promotion
- Team Leadership
- Process Improvements
- Training Management
- Administrative Management
- Staff Scheduling
- Performance Assessment
- Budget Control
- Human Resources Oversight
- Policy Development and Enforcement
- Assignment Delegation
- Decision Making
- Resource Allocation
- Performance Evaluation and Monitoring
- Employee Motivation
- Quality Assurance
- Financial Statement Review
- Business Leadership
- Finance and Accounting Oversight
- Goal Setting
- Recruitment and Hiring
- Hiring and Onboarding
- Problem Anticipation and Resolution
- Records Organization and Management
- Cost Reduction
- Department Oversight
- Program Optimization
- Staff Development
- Operations Oversight
- Sales Tracking
- Customer Service Management
- Management Team Building
- Revenue Forecasting
- Fire Response Team Direction
- Firefighting Techniques Expertise
- Public Education
- Fire Department Procedures
- Emergency Response
- Fire Prevention
- Hazardous Materials Handling
- Personnel Training
- First Response Services
- Alarm and Fire Detection Systems
- Emergency Response Procedures
- Incident Safety
- Regulatory Enforcement
- EMS Expertise
- Problem Resolution
- Good Work Ethic
- Customer Service
- Team Management
- Basic Math
- Conflict Resolution
- First Aid/CPR
- People Skills
- Maintenance & Repair
- Supervision & Leadership
- Critical Thinking
- Friendly, Positive Attitude
- Licensed TDHCA, RBI, SALES
- OSSF I&II, soil evaluation
- Multimillion dollar producer in all market conditions
- CDL-oversize expert
- Fireman, instructor, wildland, training officer
- OSSF I&II
References/Professional
Hooten'sHooten's
- Stacy Rhodes 682 777 8472
- JeffAnthony Garcia 602 513 6621
- Jeff Levy 214 728 8328
- Harold McCaden 940 859 4000
- Tim Blankenship 940 300 8845
- Austin Williams 817 899 6324
- Eric Fletemeyer 817 296 4338
- Jimmy Yauger 817 917 9644
- Shawnna Grubbs 817 909 7620
Timeline
Owner/ GM
Hooten's Xtreme Transport LLC
04.2022 - Current
Owner/GM
Screaming Lead LLC- DBA Extreme Heat
10.2021 - Current
Inventory Control Specialist
Palm Harbor Homes
01.2020 - 07.2022
Sales Representative
Clayton Homes Of Fort Worth
09.2017 - 01.2020
Manager
Cash America-Pawn
11.2015 - 09.2017
Fire Captain
Crafton Fire Department
01.2010 - 09.2017
Owner/GM
Hooten's Xtreme Transport LLC
06.2004 - 10.2016
Owner/GM
Extreme Homes
12.2002 - 05.2012
Vice President
J&J Mobile Homes, inc-DBA Select Homes
02.1991 - 12.2002
High School Diploma -
Bridgeport High School
Some College (No Degree) - Business Administration and Management
Texas A&M University
MBA -
Liberty University