Chad Hopkins
VALDOSTA,GA
Summary
Resourceful Manager with expertise within the firearms industry. Highly flexible, fast learner, organized and skilled at handling multiple tasks and managing priorities. Thrives in fast-paced, fluid environments. Military veteran with knowledge of and passion for the firearms industry. Offering 20+ years of related experience.
Overview
19
19
years of professional experience
Work History
General Manager
Big Daddy Guns
01.2022 - Current
- 1.2 million dollars in sales during first year
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased customer traffic by 20%+ by personally engaging with community and forming customer relations
- Highest overall grossing store out of 7 total in company within first year
- Only Gunsmith at store, producing an average of 5 custom builds per month
- Handled 15k+ in cash per week
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Generated financial and operational reports to assist management with business strategy.
Owner- Knifemaker
Self-Employed Hopkins Knife + Tool
03.2014 - Current
- Managed day-to-day business operations.
- Self-motivated
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Manager
Mr. Fix It
12.2017 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Police Officer
University Of Medicine And Dentistry Of NJ
06.2010 - 09.2012
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Answered emergency calls for help from citizens and business owners.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Recorded facts to prepare reports documenting incidents and activities.
Operations Specialist Second Class
United States Navy, USN
05.2004 - 05.2008
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with strong sense of personal responsibility.
- Department of Defense Secret Security Clearance
- Piloting Officer of ships crew.
- Navigated ship in and out of ports using electronics and global positioning software.
- Member of Vessel Board Search and Seizure Teams on USS Tortuga and USS Thach.
- Performed ship visit, board, and search and seizure (VBSS) as part of ships VBSS team.
- Updated logs, coordinated documents and wrote detailed reports.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions
- Responded quickly to crisis situations, balancing operational requirements against public safety to effectively handle dynamic needs.
- Monitored communications to detect important information related to current and planned military operations.
- Produced detailed and knowledgeable technical reports on command and field activities.
- Assisted with tactical planning by compiling and evaluating important operations and intelligence data.
- Worked well in team setting, providing support and guidance.
Education
Some College (No Degree) - Business Administration And Management
Valdosta State University
Valdosta, GASkills
Proficiency in Microsoft Office and CRM software
Excel Proficient
Account acquisitions within firearms industry
Firearms proficient
Gunsmithing proficient
Comfort working with multiple teams and colleagues from various management levels
Professional and pleasant demeanor
Excels under pressure
Attention to detail
Extensive knowledge of firearms
Setting up vendor accounts within firearms industry
Customer Service
Organizational Abilities
Netsuite familiarity
Excellent time management and ability to prioritize work
Dependability, flexibility, and adaptability
Electronic system troubleshooting
Team management
Team Leadership
Unsurpassed work ethic
Training solutions development
New hire on-boarding
Emphasizes teamwork
Strong sense of responsibility and ability to work independently
Problem-solving skills
Knowledge of purchasing and negation within firearm industry
Proactive and possess excellent interpersonal and communication skills (both verbal and written)
Strong listening and presentation skills
Accomplishments
•April 2022- Corporate Employee of the Month, Big Daddy Guns
•Ranked 1 of 19 employees in department evaluations
•Navy Achievement Medal for Outstanding Work Ethic
•Coast Guard Special Operations Ribbon
•Letter of Commendation for Outstanding job performance
•Navy Good Conduct Medal for 4 years of exceptional service •Department Employee of the Quarter
•Humanitarian Service Medal
•Joint Meritorious Unit Citation
•Philippine Presidential Unit Citation
•Navy Pistol & Riffle Expert Medals
•Navy and Marine Overseas Service Ribbon
•Sea Service Ribbon
Timeline
General Manager
Big Daddy Guns
01.2022 - Current
Manager
Mr. Fix It
12.2017 - 01.2021
Owner- Knifemaker
Self-Employed Hopkins Knife + Tool
03.2014 - Current
Police Officer
University Of Medicine And Dentistry Of NJ
06.2010 - 09.2012
Operations Specialist Second Class
United States Navy, USN
05.2004 - 05.2008
Some College (No Degree) - Business Administration And Management
Valdosta State University
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