Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Chad Howard

Del City,OK

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the automotive and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Service Advisor

Fowler dodge
11.2023 - 03.2024
  • Communicating with customers about their vehicle repair needs and relaying information to Service Technicians
  • Greeting customers and helping them determine repairs and relevant costs
  • Maintaining up-to-date knowledge about their employer’s range of services
  • Contacting customers to update them about their vehicle’s repair status.
  • answered phone calls and scheduled appointments for clients

Store Manager

Autozone Inc
01.2014 - 10.2023
  • Monitor sales performance and adjust strategies as needed to maximize profitability
  • Ensure compliance with all safety regulations and policies
  • Maintain accurate inventory levels and order new stock when necessary
  • Train and develop staff members in their roles, providing feedback on performance and areas for improvement
  • Handle customer complaints and inquiries in a professional manner
  • Manage daily operations including scheduling, payroll, cash handling, and banking
  • Oversee merchandising activities, ensuring displays are attractive and well-stocked
  • Analyze financial data to identify trends and opportunities for growth
  • Participate in local community events and initiatives to promote the AutoZone brand.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Education

HVAC Certification - HVAC Installation And Repair

HVAC Technical Institute
Chicago, IL

High school or equivalent - general

J Sterling Morton West High School
Berwyn, IL
05.2008

Skills

  • Retail
  • Customer service
  • Management
  • Price Quoting
  • Clerical Support
  • Data Entry
  • Customer Retention
  • Project Management
  • Supply Ordering
  • Employee Training
  • Operations Management
  • Payroll Management

Timeline

Service Advisor

Fowler dodge
11.2023 - 03.2024

Store Manager

Autozone Inc
01.2014 - 10.2023

HVAC Certification - HVAC Installation And Repair

HVAC Technical Institute

High school or equivalent - general

J Sterling Morton West High School

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