Chad Jensen

• Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
• Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
• Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
• Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
• Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
• Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
• Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
• Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
• Collaborated with supervisors to identify areas of improvement within departmental procedures, leading to enhanced operational efficiency.
• Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Assessed emergency requests and made quick judgment calls to determine appropriate action.
• Dispatched and coordinated emergency services teams according to high-priority calls.
• Assisted callers in emergency situations with appropriate information and support.
• Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
• Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Assistant SUpervisor for the 1400-2300 shift, Over see the center to make sure that calls are getting Dispatched as well as helping with the flow of the Center. Handle scheduling issues, Handle QA issues, as well know how to fis any equipment issue that may arise while on duty. Assist staff with questions and concerns during my shift. Also while on duty i was the Manager On Call for street crews to talk with if any issues would arise.

• Answered calls from automatic routing system and took basic information from callers.
• Proved successful working within tight deadlines and a fast-paced environment.
• Assisted callers in emergency situations with appropriate information and support.
• Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

• Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
• Contributed to increased donation rates by effectively educating donors on the importance of regular donations.
• Ensured donor safety and comfort by closely monitoring vital signs during the donation process.
• Maintained accurate donor records through diligent data entry and documentation efforts.
• Assisted in achieving center goals by successfully processing a high volume of donors daily.
• Promoted a positive environment for both staff and donors through effective communication and teamwork.
• Reduced wait times for donors by efficiently managing appointment scheduling and walk-in traffic.
• Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
• Provided timely feedback to management regarding any issues or concerns impacting donor experience or center operations.
• Collaborated with team members to resolve any operational challenges, boosting overall efficiency at the center.
• Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
• Set up, maintained and verified sterility of lab equipment and tools.
• Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
• Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
• Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.